Senior People & Culture Manager

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

We are seeking a passionate and people-centric Senior People & Culture Manager to join our People & Culture team. This is an exceptional opportunity for an accomplished HR professional who thrives in a refined luxury environment and is inspired to shape meaningful colleague experiences while elevating organizational culture.

Reporting to the Director of People & Culture, you will partner closely with leadership teams to champion a high-performance culture, nurture exceptional talent and drive strategic people initiatives that reflect the prestige and heritage of the Raffles brand. You will play a pivotal role in cultivating an engaging workplace where excellence, service and colleague well-being are celebrated.

Key Responsibilities

• Lead the People & Culture team in delivering exceptional HR operations, cultivating an engaging colleague experience that reflects the highest standards of hospitality excellence.  
• Drive the seamless execution of People & Culture strategies aligned with the hotel’s vision and luxury service philosophy.
• Serve as a trusted advisor to leaders and colleagues on all daily People & Culture matters, including employee relations, talent acquisition, compensation and benefits, performance management, workforce planning, engagement and workplace practices.
• Lead strategic recruitment initiatives to attract exceptional hospitality talent and partner with department leaders to identify workforce needs and build robust talent pipelines.
• Drive organizational culture transformation initiatives that enhance colleague engagement, performance and retention.
• Support budgeting and manpower forecasting exercises for the department.
• Review, enhance, and uphold HR policies, procedures and best practices.
• Prepare HR reports, analytics and presentations for management review.
• Strengthen relationships with partners, educational institutions and industry networks.

Qualifications

Knowledge & Experience

• Bachelor’s Degree preferably in a related discipline.
• Minimum 10 years of experience in Human Resources, with at least 4 years in a managerial role.
• With relevant Human Resource experience from the hospitality industry.
• Driven, people-centric professional with a strong results-oriented mindset and passion for excellence.
• Strong understanding of Singapore employment practices and labour regulations.
• Excellent interpersonal, communication and stakeholder management skills.
• Highly organized with exceptional attention to detail and professionalism.
• Ability to influence, inspire and build trusted relationships.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.