Senior /Patient Service Associate- Operations (Clinical Resource Management)

We are seeking a Senior/ Patient Service Associate to support critical operational development functions. The successful candidate will provide the Operations team with administrative support and contributing towards a seamless care delivery for patients at NDCS.

The successful candidate will be responsible for providing administrative support to our patients, including but not limited to:

• Managing dentists’ appointment calendars and rescheduling requests in ensuring calendars are created, blocked and rescheduled promptly

• Supporting day-to-day operations of pre-surgery and listing which includes financial counselling, fasting instructions, appointment scheduling and rescheduling

• Coordinating and liaising with clinics across various hospitals on the surgical operation list, including pre-operation evaluations, pre-admission testing and data collection

• Ensuring patients’ enquiries are handled tactfully and professionally

Requirements:

• Diploma in any discipline/ GCE ‘A’ Level/ ‘O’ Level / Higher NITEC in Service Skills.

• Able to work in a fast-paced and dynamic environment.

• A team player with strong communication and administrative skills.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Preferably 2 years’ relevant experience; entry-level candidates are welcome to apply