Senior Operations Manager

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Senior Operations Manager

Role Overview

The Senior Operations Manager is responsible for strategically overseeing and optimizing the full lifecycle of Money In and Money Out processes for retirement plan administration. This role ensures that contribution processing, employer funding, loan repayments, distributions, withdrawals, rollovers, and related financial transactions are executed with absolute accuracy, regulatory compliance, and operational excellence.

As a senior leader, the role provides direction to multiple teams, establishes strong governance frameworks, partners with cross‑functional stakeholders, and drives continuous improvement across all retirement operations. The Senior Operations Manager acts as the key subject matter expert in U.S. retirement plan processing, ensuring seamless coordination between Payroll, HR, Finance, Benefits, vendors, and third‑party administrators.

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Key Responsibilities

1. Strategic Ownership of Money In & Money Out Processes

• Lead and manage the complete lifecycle of retirement plan financial operations, including:
• Money In:  employee contributions, employer match, Roth contributions, pre‑tax/post‑tax adjustments, true‑up processes, loan repayments, and catch‑up contributions.
• Money Out:  distributions, hardship withdrawals, loans, rollovers, required minimum distributions (RMDs), and corrective transactions.
• Establish clear operational controls, standard operating procedures, and risk‑mitigation frameworks for all transaction types.
• Drive process efficiency, quality, and scalability to support business growth and regulatory demands.

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• 2. Compliance, Risk & Regulatory Governance

  • Ensure full compliance with IRS rules, ERISA guidelines, DOL requirements, and plan document provisions.
  • Oversee internal controls, compliance audits, operational testing, and reconciliation reviews to maintain the integrity of retirement plan data and financial transactions.
  • Manage audit cycles with internal auditors, external auditors, and regulatory agencies, providing documentation, issue resolution, and remediation plans.
  • Stay updated on regulatory changes and translate them into operational adjustments, documentation updates, and employee training.

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• 3. Operational Excellence & Workflow Management

  • Own daily, weekly, and monthly operational scheduling for contribution processing, plan funding, and distribution cycles.
  • Implement robust reconciliation processes between Payroll, vendor systems, and retirement plan records.
  • Review exception reports, participant-level discrepancies, and contribution errors to ensure timely resolution and prevent recurrence.
  • Oversee SLA adherence, risk indicators, quality metrics, and performance dashboards.

  4. Leadership & Team Management

  • Lead, mentor, and develop Team Leads, Analysts, and Specialists in Money In and Money Out teams.
  • Establish performance expectations, conduct reviews, and guide team capability development through structured training plans.
  • Foster a culture focused on accuracy, compliance, accountability, and service excellence.
  • Drive workload management, cross-training, succession planning, and operational readiness for peak periods.

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• 5. Stakeholder & Vendor Partnership

  • Collaborate with Payroll, Finance, HR, Benefits, and Technology teams to ensure seamless integration of retirement plan operations.
  • Partner with third‑party administrators, recordkeepers, trustees, and payroll system vendors to address operational issues and enhance process quality.
  • Serve as the senior escalation point for complex participant issues, operational gaps, or systemic errors.
  • Provide senior leadership updates on operational risk, trends, volumes, and compliance findings.

6. Continuous Improvement & Transformation Initiatives

• • Identify and execute process improvement initiatives for automation, error reduction, scalability, and workflow optimization.
  • Lead or support system enhancements, migrations, and integration projects impacting retirement plan operations.
  • Utilize data analytics and root cause analysis to drive long‑term improvements in transaction accuracy and cycle times.
  • Build documentation, training material, and process maps to support operational excellence.

Mandatory Skills: L&P Policy Acquisition & Servicing . Experience: 8-10 Years .The expected compensation for this role ranges from $80,000 to $158,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.