Senior Manager(L5) - Std- Customer Support Manager
On-site
Chennai, India
Position Summary with Job Responsibilities
Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.
7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
Education
B.E. / B.Tech - Mechanical Engineering / Automobile EngineeringWork Experience
3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individualsFunctional Competencies
Automobile Engineering Functional-Strong analytical and Problem solving skills Interpersonal Skill Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsTags
Source: the employer's careers page. Last checked 2026-10-13. Posted 2026-10-10.
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