Senior IT Site Administrator

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Senior IT Site Administrator – End User Services (Manufacturing Environment)

Job Summary

The IT Site Administrator (End User Services) provides reliable, high-quality on-site IT and digital workplace support for both office and manufacturing users. Acting as the local IT point of contact, the role ensures workplace technology in the office environment - including end-user devices, collaboration tools, meeting rooms, printing, network access, and site IT services - is available, secure, and aligned with global IT standards.

Key Responsibilities

End User & Manufacturing IT Support + Service Delivery

• Provide onsite Tier 1–2 support for office (e.g. laptops/desktops, mobile devices, peripherals, printing, and collaboration tools) and manufacturing computers (e.g. shopfloor PCs, industrial workstations).
• Troubleshoot OS, application, and hardware issues, including user profile, performance, and connectivity issues in manufacturing and office environments.
• Support users with login, performance, peripheral, and connectivity issues in both production and non-production areas.

Endpoint, Software & Security Compliance

Support laptops, desktops, mobile devices, peripherals, printers, and meeting room technologies.

Asset & Inventory Management

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Manufacturing Systems & Digital Ecosystem Support

• Support the DigITal Ecosystem across the site, including integrations between end-user devices, manufacturing systems, and enterprise IT platforms.
• Perform 1st&2nd-level troubleshooting for issues impacting:

Site IT Operations & Vendor Coordination

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Required Skills & Experience

2–5 years of experience in End User Services, Site IT, Desktop Support, or Manufacturing IT Engineer.

Hands-on experience supporting:

• Windows-based manufacturing computers and office endpoints
• Standard enterprise and manufacturing-related software
• Hardware peripherals in production environments

Strong troubleshooting skills across:

• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Hardware diagnostics (laptops/desktops, docking stations, printers)
• Network basics (Wi-Fi, LAN, VPN, DNS concepts)
• Active Directory
• Familiarity with endpoint management tools (e.g., Intune, SCCM/MECM, Jamf)
• Experience with ITSM tools (e.g., ServiceNow).
• Understanding of IT/OT interaction and sensitivity of production systems.

Working Conditions / Additional Information (Customize as needed)

• 97% Onsite role with occasional after-hours and weekend support for critical events or scheduled maintenance.
• Regular lifting/handling of IT equipment (monitors, PCs, servers, printers).
• Participation in an on-call rotation (if applicable).
• Travel to nearby sites (if applicable).

Mandatory Skills: Technical Support . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.