Senior FLM L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do:

1. Management of daily activities of a team 
2. Experience in Data Analyst experience 
3. Ensures achievement of all system, team and individual Customer Service goals and standards 
4. Manages Key performance indicators 
5. Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities 
6. Responsible for administrative aspects including reporting 
7. Superior communication (oral, written), presentation, and interpersonal skills 
8. Demonstrated ability to develop and implement process enhancements including technology and performance 
9. Ability to plan, prioritize, organize and communicate with client
10. Proficiency in , Work-force management applications, Quality tools and technologies, 
11. Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
12. â¢Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors 
13. To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads 
14. Coordinate with delivery managers and the L&D POC to plan sessions 
15. Drive completion by following with respective leads and managers

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Mandatory Skills: IT Operations Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.