Senior Developer - Siemens PLM

Job Summary

Sr. Support Engineer - 

Role Summary

Perform advanced incident analysis and release support for Siemens  PLM/CAD client-side issues, installation failures, software delivery problems, and lab/release activities. Provide remote assistance to onsite lab resources and coach L1 support resources.

Key Responsibilities

• Troubleshoot Siemens customized PLM/CAD client-side issues, installation failures, software delivery issues, and release defects.
• Execute deeper diagnostics using logs, error traces, deployment status, monitoring data, and validation scripts.
• Support M0-M2 or comparable release test phases, daily software delivery checks, pre-packaging support, and remediation coordination.
• Coordinate with packaging and application teams for package readiness and defect routing.
• Support L1 with knowledge articles, resolution patterns, and ticket quality improvement.

Generic Skills / Transferable Capability

• Windows client and endpoint support
• SCCM/MECM/Intune awareness
• ServiceNow/ticketing and ITIL incident/problem/change basics
• Log collection, troubleshooting, and scripting basics
• Clear written communication and structured escalation

Customer-Specific Knowledge Areas

• Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise application awareness
• Siemens customized PLM/CAD release phases and lab support model
• Customer-specific installation prerequisites and validation checks
• Packaging and software delivery dependencies
• Remote assistance to Germany onsite lab operations

Key Responsibilities

• Troubleshoot Siemens customized PLM/CAD client-side issues, installation failures, software delivery issues, and release defects.
• Execute deeper diagnostics using logs, error traces, deployment status, monitoring data, and validation scripts.
• Support M0-M2 or comparable release test phases, daily software delivery checks, pre-packaging support, and remediation coordination.
• Coordinate with packaging and application teams for package readiness and defect routing.
• Support L1 with knowledge articles, resolution patterns, and ticket quality improvement.

Skill Requirements

• Windows client and endpoint support
• SCCM/MECM/Intune awareness
• ServiceNow/ticketing and ITIL incident/problem/change basics
• Log collection, troubleshooting, and scripting basics
• Clear written communication and structured escalation

Other Requirements

• Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise application awareness
• Siemens customized PLM/CAD release phases and lab support model
• Customer-specific installation prerequisites and validation checks
• Packaging and software delivery dependencies
• Remote assistance to Germany onsite lab operations