Senior Developer

Job Summary

VOLVO IT FG

ServiceNow Developer with strong expertise in the Customer Service Management (CSM) module. The role focuses on enhancing customer service processes, building integrations, and delivering innovative solutions that improve user experience, automate workflows, and utilize AI technologies including Now Assist ( Otto ), AI Search, and intelligent automation to increase productivity and customer satisfaction.

Key requirements:
Solid understanding of custom solutions and custom app creation
Solid understanding of Now Assist/Otto
Experience with REST & SOAP integrations
Proficiency in UI Builder, Employee Center, and Engagement Messenger
SSO (Single Sign-On) implementation experience
Knowledge of Explicit Roles in ServiceNow

Key Responsibilities

ServiceNow Developer with strong expertise in the Customer Service Management (CSM) module. The role focuses on enhancing customer service processes, building integrations, and delivering innovative solutions that improve user experience, automate workflows, and utilize AI technologies including Now Assist ( Otto ), AI Search, and intelligent automation to increase productivity and customer satisfaction.

Key requirements:
Solid understanding of custom solutions and custom app creation
Solid understanding of Now Assist/Otto
Experience with REST & SOAP integrations
Proficiency in UI Builder, Employee Center, and Engagement Messenger
SSO (Single Sign-On) implementation experience
Knowledge of Explicit Roles in ServiceNow

Skill Requirements

Other Requirements