Senior Analyst - English, Italian, Microsoft Windows

Job Summary

Job Summary :  Global IT Service Desk Analyst: Required Qualifications: • Bachelor’s degree preferred. • Technologies. be proficient in supporting the following technologies: o Proficient in Windows 10/11 Operating System advanced troubleshooting; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with ServiceNow or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool. • Strong customer service skills • Excellent Verbal Communication Skills • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service Ticket through 24*7 support across three shifts. • General IT knowledge / troubleshooting skills. • Demonstrates strong analytical and problem-solving skills. • Ability to work as part of a large global team, collaborating with peers to find solutions. • Ability to work at a fast pace, making decisions and working towards resolution of an issue. Preferred Qualifications: • Support Certifications desired, but not required • Knowledge in desktop and notebook hardware, operating systems and desktop software • Ready to Work from Office 100% • 24X 7 Rotational shifts • Involving Shift Leads/next level team(RDS) for any Major incident reported.

Key Responsibilities

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Skill Requirements

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Other Requirements

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