Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities: • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals • Perform patching, basic administration, storage management, and data protection tasks • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support • Participate in data closet management, cable management, and physical infrastructure upkeep • Support disaster recovery tasks, backup verification, and basic business continuity activities • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support • Perform data spill remediation, system compliance checks, and support security applications • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed • Take complete ownership of issues until full resolution has been achieved

Key Responsibilities

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities: • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals • Perform patching, basic administration, storage management, and data protection tasks • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support • Participate in data closet management, cable management, and physical infrastructure upkeep • Support disaster recovery tasks, backup verification, and basic business continuity activities • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support • Perform data spill remediation, system compliance checks, and support security applications • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed • Take complete ownership of issues until full resolution has been achieved

Skill Requirements

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities: • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals • Perform patching, basic administration, storage management, and data protection tasks • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support • Participate in data closet management, cable management, and physical infrastructure upkeep • Support disaster recovery tasks, backup verification, and basic business continuity activities • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support • Perform data spill remediation, system compliance checks, and support security applications • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed • Take complete ownership of issues until full resolution has been achieved

Other Requirements

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities: • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals • Perform patching, basic administration, storage management, and data protection tasks • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support • Participate in data closet management, cable management, and physical infrastructure upkeep • Support disaster recovery tasks, backup verification, and basic business continuity activities • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support • Perform data spill remediation, system compliance checks, and support security applications • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed • Take complete ownership of issues until full resolution has been achieved