Senior Account Manager, Enablement Partner

Job Title:

Senior Account Manager, Enablement Partner

Job Description:

This position is   a   Senior Account Manager   for Semiconductor clients in   Shanghai /South China   areas. The role is responsible for delivering sales revenue target, focuses on providing customers with the necessary tools, training, and resources to effectively use the company ’ s products or services.   This is a crucial role in enhancing the overall customer experience and building long-term relationships with customers.  

Working location：Shanghai  

Key Responsibilities of the Account Manager Enablement Partner  

• Forecasting: Know well customer demand and familiar with Entegris product application collaborating with internal functional team, product managers and    field application engineering team.  

•  Handle PCN/Quality issue/AR collection : Works closely with internal functional team e.g. Finance, Logistics, BU and Quality to streamline customer response process,    provide fast turn-around to customer request and Entegris value added service to our customer and improve our competitiveness in the market.  

•  Dedicated Support Channels: Provides dedicated support channels, such as email support, or phone support, to assist customers with any issues they encounter.  

•  Collecting Feedback: Collects feedback from customers to understand their needs and pain points. This feedback is used to improve the product or service.  

•  Continuous Improvement: Based on customer feedback, the role works with other departments, such as product management, to make necessary improvements and   enhancements.  

•  Upsell and Cross-sell Opportunities: They identify opportunities to   upsell   or cross-sell additional products or services based on customer needs and usage patterns.  

•  Improved Customer Experience: By providing comprehensive support and resources, the role helps customers achieve their goals more effectively, leading to higher   satisfaction.  

•  Boosted Customer satisfaction: When customers see the value in the product and receive excellent support, they are more likely to remain loyal and advocate for the brand.  

Criteria  

• Proven communication, planning and interpersonal skills and ability to solve practical problems and deal with concrete variables in situations where only limited standardization exists.   

• Proficient in the use of Microsoft Word, Excel, and PowerPoint. Able to focus on customer demand and forecasting     

• Ideal candidate is an independent, assertive self-starter with good people skills, who has 1~3+ years experiences in semiconductor sales or marketing position is prefer.   

• Experience in the semiconductor industry is strongly desired  

• Business travel：30%-50%  

Education/Experience:  

 A BS or above degree with 1~3Y working experience in Semiconductor industry, at least three years of that experience is in sales role, or a relevant combination of experience and education .