Security Supervisor

Position Title:   Security Supervisor  

Department:   Security  

Reports to:   S ecurity Manage ment  

FLSA Status:   Non-Exempt   / Part-Time   Hourly    

Union Code:   Non-Union     

Minimum Pay Rate:   $ 2 6 .00  

Maximum Pay Rate:   $ 2 6 .00  

Join Our Team at Barclays Center!  

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center !    

At Barclays Center,   we're   more than just a venue –   we're   a dynamic community driven by a shared passion for creating unforgettable live experiences.   We're   dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.   

If   you're   someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.   Come be   a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.  

Our Company Values  

We understand that it is important for you to know what our values are to   determine   if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.   

Key Attributes for Success  

To excel in this role, candidates must   possess   a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and   maintaining   a positive atmosphere for our guests.   Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.  

Genuine Passion for Service:  

• Desires to exceed guest expectations and create unforgettable experiences.  

• Enjoys   demonstrating   enthusiasm and dedication in providing exceptional service.  

• Wants   to make every interaction memorable and positive.  

Strong Teamwork Abilities:  

• Enjoys   collaborating effectively with colleagues and partners.  

• Likes   building and nurturing strong relationships within the team.  

• Values the importance of teamwork in achieving shared goals.  

Adaptability:  

• Enjoys handling unexpected challenges with flexibility and composure.  

• Wants   to quickly adjust to changes in the environment to ensure guest satisfaction.  

• Thrives   in dynamic and fast-paced work environments.  

Effective Communication Skills:  

• Desires to listen attentively and respond empathetically to guests and colleagues.  

• Enjoys   conveying information clearly, confidently, and with warmth.  

• Wants   to communicate with clarity and precision to ensure understanding.  

Guest-Centric Approach:  

• Values putting guests at the center of all actions and decisions.  

• Likes   anticipating   guest needs and consistently exceeding expectations.  

• Wants to create a welcoming and positive atmosphere for all guests.  

Proactive Problem-Solving:  

• Desires to   identify   and resolve issues creatively and efficiently.  

• Enjoys   handling guest concerns with empathy and professionalism, turning challenges into opportunities.  

• Likes taking initiative to address potential problems before they escalate.  

Meticulous Attention to Detail:  

• Wants to pay close attention to details that contribute to guest satisfaction.  

• Enjoys ensuring every aspect of service delivery is meticulously executed to   maintain   high standards .  

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.  

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do   

Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:  

 
EVENT SECURITY  

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respect   towards   everyone’s dignity and legal rights.  

• Resolve escalated security situations and   provide   appropriate warnings   to   guests   who are not in compliance with the   venue's   policies and procedures.  

• Assist   with directional and informational inquiries.  

• Appropriately document all major/minor incidents.  

• Represent Barclays Center and the Security Department in an exemplary manner.  

• Apply principles of logical thinking to a wide range of intellectual and practical problems   to   successfully perform and direct varied & complex tasks.  

• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.  

STAFF SUPERVISION  

• Deploy staff for events. Assign   appropriate shifts , breaks, and necessary equipment to execute an efficient event.  

• Train staff in basic guest service and security skills. Actively   monitor   staff interactions with Barclays Center venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.  

• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.  

• Provide   timely ,   appropriate feedback   to staff on performance, both positive and   corrective . Effectively communicate escalated employee issues to   Security   Management Team.  

• Administer   appropriate performance   reviews, counseling and disciplinary documentations as needed to ensure compliance   of   Barclays Center company/department policies.  

• Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.  

• Exhibit leadership qualities, motivate staff & lead by example.  

24/7 BUILDING SECURITY   SUPERVISION (FILL IN)  

• Be able to supervise   building’s   24/7 posts (Loading Dock, Dean Admin and Command Center).  

• Be able to conduct   the department’s   daily inventories as needed.  

• Conduct   department’s   equipment checks (Ex. Hand Wands, radios, CCTV). Contact service providers and vendors to ensure equipment is   maintained   as needed.  

• Assist   with updating   the department’s   Standard Operating Procedures (SOP’s) for all posts.  

• Knowledge of   the building’s   Fire Alarm systems, know how to   effectively and safely evacuate the building   in a timely manner .  

• Knowledge of ISS systems.  

• Knowledge of access control and visitor management   system .  

• Enforce hourly building   patrol   conducted by Security Officers.  

CANDIDATE PROFILE: Who You Are  

• Candidates   must be available to work flexible hours, including evenings, weekends, and holidays. Mandatory Events.  

• High School diploma or equivalent required.  

• Previous   security experience, valid NYS Security Guard Card License and F03 Fire Guard license.  

• Previous   experience working in a similar   sports/entertainment   facility environment preferred or Law Enforcement.  

• At least 1-2   year's experience   supervising and leading subordinates.  

• Ability to multi-task and perform under pressure  

• Ability to   establish   and maintain working relationships with building personnel, guests, visitors, clients, and vendors.  

• Ability to pass a criminal background check and employment verification  

• Must have strong teamwork etiquette.  

• Must be able to adapt to changes in assignment per event.  

• Must   maintain   a high standard of grooming and professionalism.  

• Ability to   maintain   patron, employee, and company confidentiality.  

• Tasks are performed with moderate supervision.  

• Ability to lift, carry, push, pull up to 50 pounds.  

• Must be able to walk/stand and climb stairs for more than 4 hours  

KEY COMPETENCIES: Skills You Possess  

• Strong interpersonal and communication (written and verbal in English) skills   required .  

• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel)   required .  

• Must be able to   write   a report and send grammatically correct emails in a professional tone.  

• Ethical Conduct  

• Teamwork Orientation  

• Customer/Client Focus  

• Stress Management  

• Composure  

• Communication Proficiency  

• Technical Capacity  

 
Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.