Sales Associate cum Cashier

Job Requisition ID: 181830 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Associate Cum Cashier is tasked with delivering excellent customer service to support store objectives and ensure customer satisfaction in line with store needs. This role involves managing designated sections of the store, handling transactions, and maintaining effective stockroom organization. Success in this role is achieved through adherence to company standards and policies, continual development of product knowledge, and a proactive approach to training and compliance.

General

• Maintain responsibility for designated sections of the store, ensuring proper folding and display of merchandise.
• Process sales, exchanges, and refunds efficiently, accurately, and in all payment methods.
• Uphold good housekeeping standards on the shop floor and ensure that the Cash desk areas are replenished and tidy throughout the day.
• Acknowledge customers and provide quality service either face-to-face or over the telephone.
• Organize and efficiently arrange the stockroom to maintain excellent standards.
• Develop knowledge of stocks and promotions throughout the store.
• Cover responsibilities of the Head Cashier and Deputy Cashier in their absence.
• Engage in relevant training and development as set by the line manager.
• Follow opening and closing cash desk procedures with complete efficiency.

Training and Development

• Attend all relevant training sessions related to customer service and product knowledge.

Standards and Compliance

• Ensure that the store is adequately resourced in compliance-related areas and that employees are knowledgeable about SOPs.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management.
• Maintain good housekeeping throughout all store areas and communicate with senior management in case of accidents.

• Excellent customer service skills.
• Cash handling and transaction processing.
• Strong communication and interpersonal skills.
• Flexibility and adaptability to work varied schedules.

• Previous experience in fashion retail or a strong background in providing customer service.
• Previous cash handling experience is desirable.
• Strong in numeracy and literacy skills.
• Articulate with good communication skills.
• Energetic, enthusiastic, with a genuine passion for fashion.
• Good interpersonal skills with the ability to work both independently and within a team.
• Flexible to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.