Reporting Manager (with German)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As an Reporting Manager, you will coordinate and continuously improve end-to-end service management reporting within a complex, multi-provider IT environment. You will prepare and validate SLA, KPI, operational, process, and management reports, consolidate data from ServiceNow and other relevant sources, and ensure timely and accurate reporting. A key part of the role will be supporting governance activities through the preparation of insightful performance reports, analysis of trends, SLA/KPI deviations and risks, as well as identifying opportunities for service improvement. You will translate operational data into meaningful recommendations that support decision-making. In addition, you will contribute to the enhancement of ServiceNow dashboards, reporting standards, templates, and automation initiatives. As the role involves regular collaboration with German-speaking stakeholders, very good communication skills in both German and English are essential.

Your tasks

• Data Collection: Gather and compile data from various sources to support reporting requirements and initiatives.
• Preliminary Analysis: Conduct initial analysis of data to identify trends, anomalies, and insights that can inform reporting.
• Report Preparation: Assist in the creation and formatting of reports, ensuring they are clear, accurate, and aligned with business needs.
• Data Integrity: Help maintain the accuracy and integrity of data used in reporting, implementing validation checks as necessary.
• Support Troubleshooting: Provide support in troubleshooting reporting issues, working closely with the Reporting Lead to resolve problems efficiently.
• Documentation: Maintain documentation related to reporting processes, including data sources, methodologies, and report specifications.
• Collaboration: Work collaboratively with the Reporting Lead and other stakeholders to understand reporting requirements and deliver effective solutions.
• Continuous Improvement: Contribute to the identification of opportunities for improving reporting processes and tools.

Your profile

• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Familiarity with reporting tools and software (e.g., Excel, Power BI, Tableau) and reporting in ServiceNow
• Ability to work collaboratively in a team environment and support the Reporting Lead in various tasks.
• Excellent verbal and written communication skills to effectively convey information to stakeholders.
• High attention to detail to ensure accuracy in data handling and reporting.
• English and German language (Level C1) is a must have

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram —  @capgeminipl  or visit our Facebook profile —  Capgemini Polska . You can also find us on  YouTube . 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com