Project Manager (DPO)

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

'• Serve as a business partner for client on customer and operational initiatives
• Driving team performance, KPI management, reporting, taking resource decisions, AI planning
• Own business KPIs and drive action to achieve them
• Drive employee engagement and satisfaction
• Administer finances of the operation
• Interact regularly with the clients to share updates, lead operational and project/ program level reviews
• Operationally focused with solid understanding of the workflow with skills to handle client interactions

Skill Requirements

'• Good comprehension skills 
•Should possess previous experience in  managing day-to-day deliverables of the team
•Interact with client on regular basis for reporting and performance of  SLAs
• Good Analytical and Logical thinking skills  
• Prior experience in utility industry is an added advantage

Other Requirements

Polish & English