Program Manager (DFS)

Job Summary

Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.
Certifications (Mandatory)
•    PMP (Project Management Professional) – PMI
•    Certified Scrum Master (CSM)
Preferred Certifications
•    ITIL Foundation / ITIL Intermediate
•    Microsoft Azure Administrator / Architect
•    AWS Solutions Architect
•    PRINCE2 Practitioner (Optional)

Key Responsibilities

Transition Management

• Ensure successful migration from transition phase to steady-state operations of.

• • Infrastructure and Cloud Transition.
  • Service Desk & End User Computing (EUC)
  • ITSM & Process Management
  • Stakeholder & Customer Management
  • Risk & Compliance Management

Required Skills & Qualifications

Project & Program Management

• Strong expertise in project and program management methodologies.
• Experience managing large-scale infrastructure and workplace transitions.
• Proficiency in project planning, reporting, budgeting, and governance.
• Strong understanding of project management delivery models.

Technical Knowledge

• Data Center Operations
• Server, Storage, Backup Technologies
• Cloud Platforms (Azure, AWS, GCP)
• Hybrid Infrastructure Environments
• Service Desk Setup and Operational Frameworks
• End User Computing (EUC) Services
• Network Infrastructure Fundamentals
• IT Infrastructure Support Models

ITSM Knowledge

Leadership & Communication

• Excellent stakeholder management skills.
• Strong presentation and executive communication abilities.
• Proven people leadership and cross-functional team management experience.

Ability to work in global and matrix environments.

Skill Requirements

Desired Experience

• Experience leading transitions valued at multi-million-dollar managed services engagements.
• Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.
• Experience working with global customers across multiple geographies.
• Exposure to transformation and modernization programs.
• Experience in ServiceNow and enterprise ITSM platforms

Other Requirements