Product Owner, Unified Communications Platform

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.  Want to be part of it?    
We're looking for a platform product owner who can drive the evolution of a Unified Communications Platform spanning voice, SMS, WhatsApp and email. The ideal candidate will have strong API-platform experience, communications domain expertise, and a proven track record of consolidating complex technology estates into scalable shared services while driving adoption across multiple product teams… someone who can operate at the intersection of platform product management, communications technology, and enterprise integration.

Skills / Knowledge & Experience

• Proven experience managing communication platforms rather than individual customer-facing applications.
• Strong understanding of SMS, email, WhatsApp, Telephony, VoiceAI and contact centre technologies.
• Experience building Shared Services software capabilities - build once, deliver to many applications to power key comms capabilities
• Comfortable owning products that are both customer-facing and platform/infrastructure-oriented.
• Experience consolidating legacy systems, vendors, or integrations into a single strategic platform.

Technical and domain expertise

• Understanding of communications ecosystems such as Twilio or similar providers.
• Experience with messaging channels including SMS, WhatsApp Business, email, RCS, and voice.
• Familiarity with API design, event-driven architectures, integration platforms, and cloud-native services.
• Knowledge of communications compliance, consent management, GDPR, deliverability, and audit requirements.
• Appreciation of AI-enabled communications, automation, orchestration, and conversational experiences.

Product leadership capabilities

• Ability to create and communicate a compelling roadmap.
• Experienced in influencing multiple product teams to consume shared services rather than building point solutions.
• Strong stakeholder management across Product, Engineering, Architecture, Operations, Commercial, and Professional Services.
• Data-driven decision maker who can balance customer value, platform reusability, and operational efficiency.
• Demonstrated ability to lead large-scale migrations and decommission legacy platforms.

Behaviours and mindset

• Platform-first thinking: builds capabilities once for many consumers.
• Pragmatic and outcome-focused rather than feature-focused.
• Comfortable operating in ambiguity and driving alignment across complex organisations.
• Strong communicator capable of engaging with both executives and engineering teams.
• Passion for simplifying complex ecosystems and reducing technical and operational complexity.

Must Have

• 5+ years in Product Management with experience in communications, platform, or integration products.
• Track record delivering API or platform products at scale.
• Experience working with cloud communications providers and messaging ecosystems.
• Strong commercial and stakeholder management skills.
• Experience leading product strategy, roadmap development, and cross-functional delivery.

Nice-to-have

• CPaaS, telecoms, UCaaS, contact centre, or messaging platform background.
• Experience with AI-powered communications or conversational platforms.
• Knowledge of automotive retail technology.
• Experience migrating customers from legacy communication platforms to a unified service model.

Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."