Product Expert*

Company Description

Why TOMRA?

At TOMRA Recycling, we are pioneers in sensor-based sorting technology. As the global market leader in sensor-based sorting systems for the recycling industry, we are a trusted partner when it comes to enabling the circular economy.

With more than 13,800 installed machines in over 80 countries, we provide our customers with high-performance sorting and analysis solutions that help recover, sort, and recycle the resources our society consumes every day.

Job Description

Your mission

Within our Competence Center, we aim to enable our technical employees and technical support teams to access the latest information and documentation across a wide range of machines, ensuring the best possible service for our customers worldwide.

As a Product Expert, you will maintain up-to-date product information and documentation while serving as a 3rd Level Support Expert for both internal employees and customers.

Your Responsibilities

• Ensure maximum performance and efficiency of TOMRA sorting systems
• Provide 3rd-level technical support to customers and employees via phone, email, or on-site office support
• Stay up to date with the latest products, sensor technologies, and sorting algorithms
• Continuously improve processes to enhance quality, efficiency, and profitability
• Work closely with other departments to support successful product launches

Qualifications

• Bachelor's or Master's degree in a technical field, preferably Electrical Engineering or Waste Management (or an equivalent qualification)
• 3-5 years of hands-on experience in a B2B industrial equipment support role
• Knowledge of computer hardware and system configurations
• Advanced IT and networking knowledge
• Experience with conveyor-based and optical detection systems is considered an advantage
• Working knowledge of electrical circuits and PLC systems is considered an advantage
• Excellent communication and presentation skills, with the ability to explain complex technical information and issues in a user-friendly manner
• Fluent English skills, both written and spoken

Additional Information

What We Offer

• 30 days of annual leave
• Bike leasing program (available after the probation period)
• Company-supported pension plan
• Company-supported accident insurance
• Fitness membership contribution support
• Corporate Benefits program (discounts for various online shops)
• Internal development and career opportunities within a growing international company
• Subsidized cafeteria with three meal options / lunch catering at the Mülheim-Kärlich site
• Free beverages and organic fruit & vegetables

Interested?

If you would like to become part of our team and make a difference together with us, we look forward to receiving your application! (CV and motivation letter in English)

Would you like to learn more about TOMRA?

Visit us on social media via Facebook, Instagram, X (Twitter), LinkedIn, and YouTube, or check out our website.

*TOMRA does not discriminate on the basis of gender, ethnic origin, ancestry, religion, color, sexual orientation, gender identity, disability, age, or any other protected characteristic under applicable law. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.

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