Process Manager

Job Summary

Location: Noida | Work Mode: Hybrid | Language: English

Experience: Experienced - PTP / Accounts Payable | Function: Procure to Pay (PTP)

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Role Overview:

We are looking for an experienced Procure to Pay (PTP) Lead at E2.1 level to lead day-to-day PTP / Accounts Payable operations and ensure timely, accurate, and compliant service delivery. The role will oversee vendor master activities, invoice processing, PO and non-PO invoices, three-way matching, travel and expense claims, payments, reconciliations, accruals, intercompany transactions, reporting, audit support, and supplier/internal stakeholder queries. The Lead will guide the team, review transactions and controls, manage SLAs/KPIs, handle escalations, coordinate with Brightstar stakeholders, and drive process improvement. The resource will ensure adherence to Brightstar accounting policies, approval requirements, SOX/process controls, and documentation standards while driving accuracy, productivity, audit readiness, and timely closure of issues.

Qualifications:

• Graduate in Commerce, Accounting, Finance, Business or any relevant stream; equivalent experience may be considered as per hiring policy.
• Relevant experience in Procure to Pay / Accounts Payable operations with exposure to team or workstream leadership.
• Strong understanding of end-to-end PTP, accounting concepts, controls, reconciliations, payments, and supplier query management.
• Good working knowledge of MS Office, particularly MS Excel; hands-on ERP exposure such as SAP/Oracle is preferred.

Key Responsibilities

• Vendor master maintenance.
• Processing of supplier invoices, coding of invoices, three-way matching of invoices with Purchase Orders (PO) and Goods Receipt Notes (GRN), testing for duplicate invoices, and ensuring compliance with Brightstar accounting policy and approval matrix.
• Retention of original documentation in a format and location compliant with relevant local regulations.
• Processing of PO and non-PO based invoices.
• Processing of Travel and Expense (T&E) claims, including sample matching of supporting documentation with claims and highlighting exceptions in accordance with the travel and expense policy.
• Support sample review of processed invoices and T&E transactions by the Team Leader and Quality Analyst.
• Creating payment runs and arranging required approvals.
• Managing jackpot payments.
• Handling payroll payments.
• Review of debit balances and follow-up for invoices.
• Processing of foreign currency invoices and arranging supporting documents.
• Processing of monthly accruals.
• Handling monthly reconciliations.
• Intercompany invoice processing.
• Audit support.
• Resolution of queries received by email from suppliers and through emails/calls from finance process owners, Administration, Purchase, and other IGT internal departments.
• Resolution of queries as per the approach defined in Annexure 4.
• Support SOX testing requirements.
• Creating various standard reports required by the business/process.
• Lead and guide the PTP operations team, allocate work, monitor daily deliverables, and ensure appropriate workload management.
• Review and approve transactions based on defined thresholds and approval matrix, including invoices, payment runs, reconciliations, accruals, and other PTP activities as applicable.
• Monitor SLA, KPI, productivity, quality, ageing, and backlog performance; identify risks and drive timely corrective actions.
• Handle operational escalations from suppliers, internal stakeholders, and finance process owners and ensure timely resolution.
• Conduct quality reviews and provide coaching, feedback, and process guidance to team members.
• Ensure process documentation, SOPs, desktop procedures, and control evidence are current and audit-ready.
• Support internal/external audits and SOX testing, including timely submission of evidence and closure of observations.
• Drive root-cause analysis, process improvement, standardization, and automation opportunities across PTP operations.
• Coordinate with business, Procurement, Finance, Treasury, and other internal teams to resolve process issues and improve service delivery.
• Prepare and present operational MIS, governance decks, ageing analysis, exception reports, and other management reports.
• Support knowledge transfer, cross-training, backup planning, and operational continuity within the team.

Skill Requirements

• Hands-on experience with ERP systems such as SAP and PTP workflow tools is preferred.
• Strong analytical, problem-solving, review, and decision-making skills.
• Strong written and verbal communication with effective supplier and stakeholder management skills.
• Ability to manage SLAs, controls, priorities, escalations, and deadlines in a high-volume environment.
• People leadership, coaching, process improvement, and change-management capability.

Other Requirements