Process Improvement Manager

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Core responsibilities

• Assess workflows, systems, handoffs, policies, documentation, and customer journeys for assigned processes and teams.
• Use customer contacts, employee feedback, quality trends, and operational metrics to identify recurring friction and quantify its impact.
• Lead process mapping, root-cause analysis, task audits, and workflow redesign, adapting existing approaches and precedent to the problem at hand. 
• Document and Standardize SOPs documentation, controls, and operating practices across legacy teams.
• Identify opportunities to automate, eliminate, simplify, or streamline work.
• Partner with Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to resolve cross-functional customer pain points.
• Build business cases and prioritize opportunities based on customer impact, operational value, risk, effort, and feasibility.
• Partner with Training and Quality to ensure changes are understood, adopted, measured, and sustained.
• Track results such as lower contact volume, reduced turnaround time, fewer errors, improved quality, increased productivity, and lower cost to serve.
• Serve as a visible change agent who creates accountability and drives disciplined execution.

What they should bring

• Experience in process improvement, operational excellence, project management, consulting, or transformation.
• Strong process-mapping and root-cause-analysis skills.
• Demonstrated success leading cross-functional initiatives.
• Experience translating customer and operational data into action.
• Strong written communication and documentation skills.
• Familiarity with Lean, Six Sigma, change management, or similar methods.
• Comfort working across multiple products, systems, teams, and legacy processes.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is: $98,000 — $115,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.