Priority Advisor (Support & Escalations)

About the Role
As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering a consistently high-quality experience.
This role is heavily focused on driving retention and overall client success , making it ideal for someone who is proactive, commercially minded, and confident in managing client relationships end-to-end.

What the role involves:

• Managing a portfolio of 10 high value clients

• Full ownership from onboarding through to renewal

• Running onboarding calls and scheduled review calls once campaigns are live

• Proactively monitoring client activity daily and stepping in early where needed

• Working closely with the campaigns team to improve performance and client experience

• Driving retention and overall client success

What we’re looking for:

• Strong communication skills (especially on calls)

• Ability to stay in control of conversations and handle pushback confidently in line with our guides

• High level of accountability and ownership

• Strong client relationship management and consistent engagement

• Account manager experience

What We Offer

• Base salary + commission structure.

• A company that rewards outcomes, not just activity.

Candidates will be placed within one of the Emmington portfolio companies.