Platform Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Loction : PAN India

Band: B3/C1

Role : An experienced individual who has held full ownership of — administering, driving adoption, and implementing standards and best practices across GitLab, GitHub Enterprise, Artifactory, Jira, and Confluence.Overview of Cross-Tool Responsibilities :Full lifecycle admin — install, configure, upgrade, patch, and monitor health.Define/enforce best practices, drive adoption via onboarding, training, and documentation.Manage RBAC, SSO/LDAP integration, and audit compliance.Integrate tools into CI/CD, support as L1/L2/L3 escalation point.

GitLab             : Admin & configure instance/runners; manage groups, permissions, protected branches, and CI/CD pipelines.

GitHub Enterprise   : Manage orgs, repos, teams, and access; govern GitHub Actions workflows, branch protection, and security policies.

Artifactory         : Set up repositories (local/remote/virtual); define storage, retention & promotion policies; integrate with CI/CD.

Jira                 : Administer projects, workflows, schemes, and permissions; customise boards, automation, and dashboards.

Confluence        : Manage spaces, permissions, and templates; govern documentation standards and Jira–Confluence integration.

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Areas of responsibility

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.

Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.

Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.

Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

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Mandatory Skills: Infra Cloud Computing Consulting . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.