People Operations Specialist

About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

About the role

You'll own the day-to-day running of Moneybox's core people processes, from a new joiner's first contract to their final payslip. It's a hands-on role at the centre of the People Team: you'll make sure every employee has a smooth, accurate and compliant experience at each stage of their time with us.

As a regulated business, getting the details right matters. You'll own our SM&CR administration and background screening, keep our people data accurate across our HR systems, and run payroll administration each month.

We also want someone who sees a manual process and asks how it could be automated. You'll use AI and automation tools in your daily work and help us remove repetitive admin so the team can focus on higher-value work.

 

Key responsibilities

Onboarding

• Prepare and issue offer letters and employment contracts accurately and on time

• Coordinate equipment and system access for new joiners with IT and hiring managers

• Own new joiner communications from offer acceptance through to day one

• Run background and pre-employment screening checks, making sure they meet our regulatory requirements before start dates

• Own and deliver the People new joiner session

• Coordinate the wider onboarding programme, working with teams across the business to keep it relevant and well run

Offboarding

• Process resignations promptly, including acknowledgement letters, notice periods and final pay information

• Prepare all leaver documentation and make sure leavers are processed accurately in our systems and payroll

• Coordinate exit surveys and share themes with the People Team

Employee lifecycle support

• Produce lifecycle documentation such as contract variations, reference letters, employment confirmations and promotion letters

• Process changes to employee terms, working patterns and family leave

• Be a first point of contact for employee and manager questions on people processes and policies

Payroll

• Own the monthly payroll administration process, preparing accurate inputs for starters, leavers, changes and benefits

• Work with our payroll provider and Finance to make sure payroll runs accurately and on time

• Handle payroll queries and keep clear records for audit

Systems and data

• Maintain high data integrity across our people systems, including HiBob, Culture Amp and Zinc

• Own data quality: run regular audits, fix errors and keep processes documented

• Help manage system configuration, integrations and improvements

• Produce people data and reports for the People Team and the business

Regulatory and compliance

• Own the day-to-day administration of our SM&CR process for Senior Managers and Certified Individuals

• Make sure background checks meet FCA expectations and internal policy

• Run the annual Fitness & Propriety (F&P) assessment process, tracking completion and evidence

• Maintain clear, auditable records of all regulatory people activity and flag risks early

• Help keep regulatory references, certifications and FCA notifications on track

Automation and AI

• Use AI tools in your daily work to work faster and more accurately

• Spot manual, repetitive tasks and support proposals to automate or simplify them

• Help build and improve automated workflows across our people systems

• Share what works with the team and help others adopt new tools

Whilst the core focus of this role will be People Operations, we work as a blended team and recognise the importance of supporting one another. From time to time, this will mean lending a hand outside your day-to-day responsibilities, such as supporting our Office Manager with the setup of our monthly company meetings.

About you

• 2+ years' experience in a People Operations or HR administration role, ideally in a fast-paced or scaling business

• Hands-on experience running end-to-end onboarding and offboarding

• Experience of payroll administration and preparing accurate monthly inputs

• Confident with HR systems and data; you care about accuracy and notice when something doesn't add up

• Comfortable working with confidential information and handling it with discretion

• Highly organised: you can manage many processes at once without letting deadlines slip

• Curious about AI and automation, and already using tools to work smarter

• Good working knowledge of UK employment law and HR practice

Nice to have

• Experience in financial services or another FCA-regulated environment

• Working knowledge of SM&CR, regulatory references and F&P assessments

• Experience with HiBob, Culture Amp or Zinc

• Experience building automations or workflows (for example in HiBob, Zapier or similar)

Our Commitment to DE&I: At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential   Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.   Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.   Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.   By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.   We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.   If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future.   If you would like to reach us then please email: talent@moneyboxapp.com   If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.com