Patient Service Representative - Nephrology

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Essential Job functions:    

• Greets   visitors, patients, and families in a friendly professional manner and   directs   them appropriately.   

• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.      

• Promptly answers the telephone, directs all calls appropriately, takes   an accurate   message and delivers to the   appropriate individual/demonstrates   appropriate etiquette.   

• Informs   patients of delay in physician schedules,   assists   with patient comfort while delayed.   

• Posts all self-pay charges, collects payments, and provides   patient   with   receipt . Accurately   reconciles   daily payments.   Reconciles   billing slips to daily schedule.   

• Opens and closes batches properly, accurately reconciles collections, prepares   deposits   and documents corrections.   

• Scans   the insurance card,   processes   insurance verifications   utilizing   the on-line system, and   updates   the patient account. Updates patient information including demographics, insurance, HIPAA   forms   and financial waivers.   

• Schedules   appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.     Review Eligibility and Phone report.    

• Schedules and enters orders for diagnostic tests, and procedures, following all   appropriate workflows .   

• Works cooperatively with Patient Care Resources and clinical staff to ensure   timely   pre- authorizations .   

• Completes referrals according to departmental guidelines and properly   enters into   the   appropriate system .   

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.   

General Job functions:    

• Performs various clerical duties such as faxing, photocopying, scanning,   filing   and   mailings .   

• Demonstrates   flexibility with various work schedules, covers for other staff when   asked   including other office locations.   

• Demonstrates the ability to adequately follow downtime procedures.   

• Other job duties as   required .   

Education, Certification, Computer and Training Requirements:    

• High School Graduate or GED   required .     Associate Degree   preferred.    

• Heartsaver   within   30 days   of hire.   

• Previous   PSR experience preferred.   

• Ability to communicate in English, both orally and in writing.   

• Must have excellent customer service skills.   

• Must have the ability to organize and perform multiple tasks   in a timely manner .    

• Knowledge of medical office and terminology preferred.   

• Basic   proficiency   in computer use   required .     Previous   experience with Standard Office Technology in a Window based environment preferred.    

•   Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.   

Travel:

· Ability to commute to satellite offices as needed.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,  https://www.consumer.ftc.gov/JobScams  or file a complaint at  https://www.ftccomplaintassistant.gov/ .