Patient Care Coordinator - Alderney Dental Group

Get to Know Us:

Conveniently   located   in the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays.  

We are a busy and established family-oriented practice   located   in the heart of Downtown Dartmouth, conveniently on a major bus route and across the street from the ferry terminal, making us easy to   locate   and close to many great restaurants and parks.

If you are a passionate Patient Care Coordinator, reach out to us today and get you career started with Alderney Dental Group.

Schedule:   

• Full time
• Monday - Friday
• 8:00 AM - 5:00 PM
• No evenings or weekends

What Sets Us Apart:  

• Grow Without Limits:   We’ll   match your ambition,   curiosity   and drive to be your best with award-winning education, hands-on experience, real   recognition   and proven pathways that grow your   expertise   on your terms  

• Brilliant Rewards:   Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program  

• Build Your Career with Us:   Be part of a team that shares   expertise , tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth  

• Culture & Flexibility:   Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth  

Your Role:  

• Welcome and   assist   patients upon arrival, creating a warm and positive first impression  

• Optimize   the daily appointment schedule to ensure full   utilization   with minimal gaps  

• Effectively manage the recall system and   maintain   accurate , up-to-date patient records  

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations  

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts  

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments  

• Complete patient billing following treatment, process payments,   submit   insurance claims, and respond to fee inquiries in a professional and positive manner  

About You:  

• Minimum 1 year of   Dental A dministration   experience   is   required  

• Experience with Abledent dental software programs is   required  

• C linical background   is considered an   asset  

Application Information:   Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.