Order Management Analyst

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview: Purpose of the role is to ensure all Orders are received, processed and fulfilled accurately and in time by liaising with suppliers, customers and internal resources. You will working together with internal peers and external stakeholders at Customers and Suppliers.

Responsibilities:

• Performing day-to-day business administration and/or back office activities related to Sales Orders and Purchase Orders. You will be responsible for registering, issuing, monitoring and following-up Sales Orders, Purchase Orders and Service Orders following Mitel's guidelines.
• Processing standard SAP transactions, such as Order Entry, Order processing (1), Change, Closure, Billing and proper cost allocation
• Validating order packs and confirmations;
• Performing operational processing  and coordination, following up on delivery status of Purchase orders and updating the relevant IT tools; guaranteeing the reliable and timely realization of the Sales Orders (incl. written and/or verbal communication with relevant stakeholders (2) on changes, issues, escalations)
• Communicating with intra-organizational and external contacts (primarily customers and suppliers)
• Assisting with the verification of relevant parameters with a financial impact such as Costs and Revenues, Backlog, Work in Progress, Risks.
• Monitoring backlog and billable sales orders in SAP in order to facilitate achieving given revenue targets and financial performance goals (such as budget, forecasts and applicable service level agreements)
• Ensuring the accuracy and completeness of the financial figures related to the managed sales and purchase documents; Supporting in-country staff with forecast assumptions and providing relevant data.
• Performing month end, quarter end and annual closing activities in your area of responsibility (with the finance and accounting unit);
• Ensuring compliance with company policies and accounting standards as required;

Requirements:

• BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain; may be substituted for working experience in the function.
• 1-3 years experience in relevant field required, successful working experience in terms of Internship is a plus
• SAP (or similar ERP system), MS Office, understanding of Workflow and related systems and tools
• Networking and Communication Skills with peers and Management
• Customer Orientation (internal / external)
• Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments
• Quality oriented and well organized, team player, proactive
• Able to prioritize activities and identify and manage risks
• Advanced English skills

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Visão geral: O objetivo da função é garantir que todos os pedidos sejam recebidos, processados ​​e atendidos com precisão e pontualidade, por meio da articulação com fornecedores, clientes e recursos internos. Você trabalhará em conjunto com colegas internos e partes interessadas externas (clientes e fornecedores).

Requisitos:

Diploma em Administração de Empresas, Finanças ou (Supply Chain); ou experiência profissional na função.

Experiência de 1 a 3 anos na área;

Conhecimento de SAP (ou sistema ERP similar) e MS Office;

Compreensão de fluxos de trabalho (workflow) e sistemas/ferramentas relacionados.

Habilidade de comunicação e relacionamento com colegas e a gestão. Orientação para o cliente (interno/externo).

Capacidade analítica; demonstração e aplicação de conhecimento abrangente na área de especialização para a conclusão bem-sucedida (ou resolução de problemas) de tarefas.

Foco na qualidade, organização, espírito de equipe e proatividade.

Capacidade de priorizar atividades, bem como identificar e gerenciar riscos. Inglês avançado.

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.