Operations Support Manager

We are committed to promoting our talent from within, so if you are looking for a new challenge and want to boost your career, talk to your line manager and apply for the opportunity below.

We are currently recruiting in Belgium for the following position: Operations Support Manager for BeLux.

What You'll Be Doing

• Performance Tracking: creating a weekly overview of station performance across all relevant key metrics, including the utilization of WaND/Esig, Kiosk, MDMS, and Care-items (NPS, Google reviews).
• Project Deployment: ensuring an improved and smoother rollout of operational projects initiated by the Group (e.g., the implementation of new uniforms).
• Station Audits: planning and organizing regular operational audits within the rental locations.
• Operational Excellence: fostering and developing an operational excellence mindset among the Station Managers.
• Complaint Management: following up on customer complaints and collaborating with Station Managers to design and implement effective action plans.
• Technical Support: serving as the primary point of contact for stations experiencing technical issues with payment terminals or internal systems (such as MDMS, WaND and Wizard).

What You'll Bring

• 2+ years of hands-on experience
• Strong proficiency
• Excellent communication skills: able to engage with business stakeholders