Operations Manager, Pharmacy & Fulfillment

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.

We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.

Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.

Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.

Salary Range: $100,000-$120,000 + benefits

About Mochi
Mochi Health is a telehealth company serving patients in all 50 states, with a network of compounding pharmacies nationwide. We’re opening our own non-sterile compounding pharmacy and fulfillment center in Houston, and we’re hiring for the person who will run the day to day.

The role
You’ll own daily operations for our Houston site: a licensed Texas pharmacy plus an attached warehouse for packaging, inventory, and shipping. You’ll work alongside our pharmacist in charge (PIC) to oversee compounding running smoothly and compliantly. You’ll also run the warehouse side so orders go out accurately and on time. This is a hands-on role: some days you’ll be on the compounding floor, some days on a forklift, and most days solving whatever problem comes up next.

What you’ll do

• Pharmacy operations: Manage daily workflow, staffing, and scheduling for pharmacy technicians, in partnership with the PIC.
• Compounding support: Coordinate non-sterile compounding production under the PIC’s direction. That includes batch scheduling, documentation, beyond-use dating records, equipment cleaning and calibration logs, and keeping the space inspection-ready for the Texas State Board of Pharmacy and USP <795>.
• Supplies: Manage inventory for APIs, compounding supplies, packaging, and OTC devices. That covers receiving, cycle counts, reorders, and supplier follow-up.
• Fulfillment: Oversee the full process from finished prescription to sealed package to FedEx/UPS pickup, including cold-chain shipments.
• Warehouse: Set up and maintain the layout, racking, and storage systems as we scale from hundreds to thousands of orders per day.
• Equipment: Operate warehouse equipment, including forklifts and pallet jacks, for receiving and putaway.
• Metrics: Track and report turnaround time, shipping accuracy, inventory accuracy, and on-time rate. Spot problems early and fix them.
• SOPs and training: Write and maintain SOPs for both pharmacy and warehouse workflows, and train new team members.
• Facility: Serve as the on-site point of contact for building issues, carriers, vendors, and our San Francisco operations team.

What you bring

• Active Texas pharmacy technician registration (or eligibility to transfer one).
• Hands-on experience with non-sterile compounding (capsules, creams, suspensions, troches) and its documentation.
• At least 2 years in a lead, supervisor, or manager role.
• Strong organizational skills and comfort running several workflows at once.
• Comfort with Excel or Google Sheets, and with learning new pharmacy and shipping software quickly.
• Willingness to operate a forklift. We’ll provide OSHA forklift certification if you don’t already have it.
• Ability to lift up to 50 lbs and to be on your feet for much of the day.

Nice to have

• Warehouse, fulfillment, distribution, or 3PL experience.
• Experience helping open a new pharmacy or facility, or preparing for a board inspection.

Why join

• Build a pharmacy and fulfillment operation from the ground up at a fast-growing company.
• $100K-$120K base, plus equity, health, dental, and vision insurance, and unlimited PTO.
• Direct impact: every order you ship reaches a patient waiting on their medication.

Mochi Health is an equal opportunity employer. All professional medical services are provided by licensed physicians and clinicians affiliated with independently owned professional practices. Mochi Health Corp. provides administrative and technology services to affiliated medical practices.

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.