Operations Manager - Behavioral Health

Building Location:

South University Clinic

Department:

3021230 BEHAV HLTH REF CTR - SU

Job Description:

The Operations Manager leads our Behavioral Health teams to ensure optimal patient access, clinical quality and financial outcomes. Provides leadership to assigned colleagues, monitors engagement, recruitment and retention best practices, and initiatives. The Manager is responsible for achieving financial targets related to staff productivity, physician and advanced practice productivity, and ensures assigned areas are staffed according to volumes. Implements strategic priorities and executes assigned work with direction and guidance from leadership.

Education Qualifications:

Key Responsibilities:

• Manages fill rates, physician and advanced practice provider schedules and templates daily
• Manages in reach or out reach as relevant to assigned practices
• Implements actions to improve employee engagement
• Ensures standard work is implemented to achieve quality metrics
• Provides coaching, feedback and ensures development conversations are completed for all members of the team
• Serves as escalation point for patient access to care
• Participates in PDSA's and other improvement activities
• Provides input into long-range financial planning, program development and capital planning process

Educational Requirements:

• Bachelor’s degree in business administration, healthcare leadership or clinical healthcare field

OR

• Associate’s degree in nursing and ability to obtain bachelor’s degree within 3 years from date of hire

Required Qualifications:

• 3 years of healthcare experience, preferably in a clinical setting or completion of administrative fellowship through Essentia Health fellowship program

Preferred Qualifications:

You might be a good fit if you...

• Have a strong background in people leadership with prior work experience in a supervisory or management position
• Are business-minded with strong critical thinking skills
• Have a passion for behavioral health and making a healthy difference in people's lives

Why this role:

This position would be a great fit for...

• Someone who is ready to take on a challenge
• Someone who likes solving problems
• Someone who enjoys supporting other people and finds their calling in being a go-to person to help

Location Details:

This is a fully onsite position with travel required to the locations below. This individual will have a primary office location in Fargo, though we would be open to a candidate sitting out of Bismarck.

• Fargo
• Bismarck
• Jamestown
• Wahpeton

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

days

Shift End Time:

days

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$84,364.80 - $126,547.20Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.