Operations & Customer Service Representative

We are seeking an experienced Asset-Based Logistics Operations & Dispatch Specialist to support day-to-day transportation and logistics operations. The ideal candidate has hands-on experience working in an asset-based trucking environment , managing company-owned trucks and drivers, and coordinating daily dispatch operations.

This role combines dispatch, Track & Trace, customer service, and operational support . The successful candidate should be comfortable managing loads from pickup to delivery, communicating with drivers and customers, monitoring shipments, and providing coverage for both Dispatch and Track & Trace functions as needed .

Key Responsibilities

• Dispatch and coordinate company-owned trucks and drivers within an asset-based transportation operation.

• Plan and manage daily routes, schedules, pickups, and deliveries.

• Assign loads to drivers and ensure timely and efficient execution of transportation operations.

• Monitor active shipments and provide Track & Trace coverage as required.

• Maintain regular communication with drivers regarding load status, ETAs, delays, and operational issues.

• Track inbound and outbound shipments and proactively communicate updates or exceptions.

• Serve as a point of contact for customers regarding orders, shipments, delivery status, and operational questions.

• Schedule and coordinate pickup and delivery appointments with customers, warehouses, and other parties.

• Enter and maintain accurate load, shipment, and customer information in transportation and warehouse systems.

• Coordinate with warehouse personnel to ensure orders are received, processed, staged, and shipped accurately.

• Respond to customer and internal inquiries via phone, email, and internal communication platforms.

• Resolve issues related to delays, missed appointments, damaged freight, missing product, and other shipment exceptions.

• Review shipping, receiving, and transportation documentation for accuracy.

• Maintain detailed notes and records related to loads, drivers, shipments, and customer accounts.

• Work closely with drivers, warehouse teams, transportation operations, and customer service teams to resolve issues quickly.

• Provide Dispatch or Track & Trace support depending on operational needs and workload .

• Assist with daily reporting and other administrative or operational tasks as needed.

  Working conditions:

• Work schedule:

  Shift: ( ALL TIMES CST): Monday - Friday - 2200- 0700 CST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• 1+ years of experience in US logistics / transportation.

• Hands-on experience in an asset-based trucking environment .

• Previous experience dispatching company-owned trucks and managing drivers .

• Strong understanding of dispatch operations, load management, and transportation workflows.

• Experience with Track & Trace and shipment monitoring.

• Ability to switch between Dispatch and Track & Trace responsibilities based on business needs.

• Experience communicating with drivers, customers, warehouses, and other transportation stakeholders.

• Strong organizational and multitasking skills.

• Good English communication skills, both written and verbal.

• Experience with TMS, transportation systems, or other logistics software.

Ability to work independently and make operational decisions in a fast-paced environment.

Preferred Qualifications

• Experience managing a fleet of company-owned assets/trucks .

• Experience coordinating multiple drivers and loads simultaneously.

• Familiarity with ELD/GPS tracking systems and transportation management systems.

• Previous experience handling after-hours or time-sensitive transportation issues.

• Experience in both asset-based and brokerage logistics environments .

Key candidate profile: someone who is not just a broker/3PL dispatcher , but has actually managed company-owned trucks and drivers , while also being capable of stepping in for T&T and general operations support when required .