Operations Coordinator

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Monks is on the lookout for a Operations Coordinator to join our Content team and play a key role in how we allocate, optimize and support talent across our projects.

You’ll work across multiple creative and production disciplines, partnering with project teams and craft leads to understand what each project truly needs, identify the right talent for the work, and make smart staffing decisions across competing priorities. This is more than a scheduling or booking role. We’re looking for someone who can understand the bigger picture, challenge requests when needed, anticipate problems, and proactively find solutions that make the best use of our teams, time and budgets.

Role & Responsibilities:

• Own resource allocation across multiple projects and disciplines, balancing availability, skills, utilization, timelines and business priorities.
• Partner with Project Managers, Producers, Operations and craft leads to understand project needs and build effective staffing plans.
• Assess briefs and scopes critically, challenging staffing requests when needed and recommending the right roles, allocations and timing for the work.
• Navigate competing priorities and resource constraints, negotiating with stakeholders and proactively proposing viable alternatives.
• Maintain accurate visibility of bookings, availability and capacity to support fast and informed staffing decisions.
• Build strong relationships with talent and craft leads to understand individual strengths, experience and project fit.
• Identify recurring operational challenges and proactively improve processes, workflows and ways of working.
• Use data, automation and AI where relevant to improve resource planning, visibility and operational efficiency.

Requirements:

• Strong experience in Resource Management, Creative Operations, Production Operations, Traffic Management, Workforce Planning or a similar role within an agency or fast-paced creative/production environment.
• Strong understanding of creative and production workflows, with the ability to quickly understand different disciplines and translate project needs into effective staffing solutions.
• Demonstrated ability to manage multiple requests, resources and priorities simultaneously.
• Highly autonomous and solutions-oriented: you’re comfortable making decisions, negotiating priorities and moving things forward without constant direction.
• Strong stakeholder management and communication skills, including the confidence to constructively push back, manage expectations, clearly communicate issues and propose alternatives.
• Solid scoping skills, with the ability to translate project needs into realistic timings, roles and resource estimates.
• Excellent organizational skills and attention to detail, with the ability to keep resource and capacity information accurate in a fast-moving environment.
• Good understanding of budgets, timelines and the cost implications of staffing decisions.
• Excellent written and spoken English, with professional fluency to confidently navigate nuanced conversations, negotiations and relationships with global stakeholders.
• Comfortable working with resource/project management tools such as Monday.com, Asana, Jira, Notion or similar.

Nice-to-haves

• Experience with pitches, RFPs, retainers and agency staffing models.
• Experience managing freelance or external talent.
• Experience with capacity forecasting, utilization or profitability.
• Familiarity with the production and post-production of film, image, animation and social content.
• Experience improving operational processes through automation, AI or data.
• Project Management experience combined with a strong interest in resource planning and operations.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
 
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.