NPI Program Manager

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

We are looking for your talent to join one of our projects as a NPI Program Manager / Product Operations Program Manager:
Technical Program Managers (TPMs) / Program Managers with strong experience in New 
Product Introduction (NPI), SKU/Product Lifecycle Management, Supply Chain Operations, 
Data Governance, and Cross-functional Program Management. 

This position belongs to the BPS (Business Process Solutions) area of the company

Key Responsibilities:

• Drive end-to-end SKU and product launch programs.
• Coordinate across Product, Engineering, Supply Chain, Operations, Data, and 
  Business teams.
• Manage stakeholder communications, dependencies, risks, timelines, and 
  governance.
• Support SKU automation initiatives and help streamline fragmented product-data 
  processes.
• Lead program reviews, reporting, and executive stakeholder updates.
• Ensure launch readiness, process compliance, and operational excellence.

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Preferred Experience͏

•  TPM / Program Management
• NPI / Product Introduction programs
• SKU, Catalog, Product Master Data, or MDM environments
• Supply Chain, Manufacturing, or Product Operations
• Strong stakeholder management and cross-functional leadership 

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We offer: 

• Salary competitive
• Food vouchers
• 30 days Christmas Bonus
• Life insurance
• Major medical insurance
• Dental insurance
• Visual insurance
• Variable quarter bonus
• 2 extra PTO per year

Work modality

• Hybrid-US shift

Mandatory Skills: Network configuration . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.