MS Teams Collaboration Engineer

The Leidos AEGIS program is seeking an experienced MS Teams Collaboration Engineer to support the design, deployment, administration, and maintenance of enterprise audiovisual (AV) and collaboration technologies at NASA's Johnson Space Center (JSC) in Houston, Texas. This position will primarily provide onsite support at JSC while collaborating with technical teams across other NASA centers to ensure reliable and secure collaboration environments.

In this role, you will serve as a primary technical subject matter expert for the Microsoft Teams Rooms (MTR) ecosystem, specializing in the integration and support of Logitech, Crestron, Cisco, and other conferencing technologies. The ideal candidate will bring strong hands-on experience with AV systems, collaboration platforms, and Microsoft Teams Rooms administration to ensure system availability, optimal audio and video performance, and seamless hybrid meeting experiences across mission support facilities, conference rooms, and campus collaboration spaces.

PRIMARY RESPONSIBILITIES:

AV Engineering & Systems Integration

• Configure, integrate, test, and optimize Microsoft Teams Rooms (MTR) conferencing systems, including Logitech, Cisco, Crestron, and other MTR-compatible technologies, ensuring seamless integration of displays, cameras, microphones, speakers, and other approved AV peripherals.
• Support the evaluation, testing, and implementation of Teams-certified AV hardware, including microphones, cameras, digital signal processors (DSPs), and control panels, to ensure compatibility, performance, and adherence to established technical standards.
• Engineer and implement AV system configurations for Windows- and Android-based MTR endpoints, including device integration, connectivity, control functionality, and system performance optimization.
• Support the integration and configuration of Microsoft Teams resource accounts, Exchange calendars, enterprise conditional access policies, and network Quality of Service (QoS) settings in collaboration with appropriate technical teams.
• Perform technical troubleshooting, root cause analysis, and resolution of complex audio, video, control programming, hardware, and network connectivity issues to maintain reliable conferencing operations.
• Collaborate with engineering, networking, cybersecurity, and technical support teams to validate AV system designs, resolve integration challenges, and ensure solutions meet operational, performance, and security requirements.

MTR Systems Administration & Onsite Operations

• Install, configure, maintain, and support Microsoft Teams Rooms conferencing devices and associated AV peripherals across the Johnson Space Center campus, including equipment mounting, cable management, and hardware setup.
• Administer and monitor MTR environments using the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and third-party management platforms, including Cisco Control Hub, Crestron XiO Cloud, and Logitech Sync, in coordination with the Microsoft Intune Administrator.
• Monitor system health, device availability, peripheral performance, and conferencing functionality to identify and resolve operational issues.
• Coordinate with the Microsoft Intune Administrator to test, schedule, and deploy software updates, security patches, and manufacturer firmware upgrades using approved management tools.
• Provide onsite technical support for conferencing systems and collaboration spaces, including incident resolution, hardware maintenance, and system configuration updates.
• Support collaboration teams at other NASA centers with AV installations, configurations, and technical troubleshooting, including occasional travel as required.

BASIC QUALIFICATIONS:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field and 4-8 years of experience in audiovisual (AV) engineering, unified communications, or collaboration workspace management. Additional years of relevant experience may be considered in lieu of a degree.

Technical Experience & Skills

• Vendor Expertise: Hands-on experience deploying, configuring, and programming Logitech, Crestron, Cisco, and other conferencing devices.
• Platform Expertise: Strong knowledge of Microsoft Teams Rooms architecture, including Windows- and Android-based environments, hardware integration, networking, and software management tools. Experience supporting cross-platform conferencing capabilities, including Cisco devices operating in Microsoft Teams Rooms mode.
• Control Systems: Experience with collaboration and conferencing control systems, including the ability to follow user interface (UI) design workflows to operate, troubleshoot, and repair systems.
• Networking & Security: Strong understanding of TCP/IP, DHCP, DNS, firewall rules, and Microsoft 365 Conditional Access policies.
• AV Fundamentals: Ability to read and interpret high-level wiring diagrams to support AV system installation and troubleshooting. Working knowledge of Crestron and AMX control systems, display technologies, video and audio switching technologies, including standards-based and AV-over-LAN solutions, and audio digital signal processor (DSP) configuration and gain structure.
• Microsoft 365 Ecosystem: Experience managing Microsoft Teams resource accounts, licensing, and Exchange room calendars.

Work Location & Travel

• Onsite Requirement: Ability to work onsite five (5) days per week at NASA's Johnson Space Center in Houston, Texas.
• Travel: Ability to travel occasionally to other NASA centers as required.

PREFERRED QUALIFICATIONS:

Government Environment Experience

• Experience supporting government network environments and associated hardware security requirements.

Certifications:

• Microsoft: MS-700 (Managing Microsoft Teams) certification or specialized Microsoft Teams Rooms training.
• AV Industry: Certified Technology Specialist (CTS) or Certified Technology Specialist – Installation (CTS-I) certification.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

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Original Posting:

October 22, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.