MS - EUS Apprentice/Intern (6 months)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
We are looking for enthusiastic and motivated freshers to join AHEAD's Managed Services team as EUS Apprentices. This apprenticeship gives you hands-on exposure to end-user computing environments, IT support operations, and enterprise-grade service delivery. You will learn from experienced professionals while contributing to real-world IT support tasks from Day 1.  

What You Will Do:

• Provide first-level technical support for desktops, laptops, printers, and peripherals  

• Troubleshoot hardware, software, operating system, and connectivity issues  

• Log, track, and resolve service requests and incidents using an ITSM tool  

• Support installation, configuration, and maintenance of end-user devices and applications  

• Assist  with user onboarding/offboarding — account creation and device provisioning  

• Escalate unresolved issues to the  appropriate support  tier  in a timely manner  

• Maintain  accurate  documentation of support activities and resolution steps  

• Adhere to SLAs and contribute to a positive end-user experience  

• Handle Inbound/Outbound calls   
  

• Looking for 2026 graduates.

What We Are Looking For:

• Engineering Graduates in Computer Science, IT, Electronics, or a related field  

• Basic understanding of Windows OS, MS Office Suite, and networking fundamentals  

• Customer-first mindset with a keen problem-solving attitude  

• Good verbal and written communication skills in English  

• Willingness to work in a 24×7 rotational shift environment (including nights and weekends)    

• Eagerness to learn and grow in an enterprise IT environment  

Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership