Mgr, Field Leader Support

The Manager, Field Leader Support leads and develops a team of administrative support roles (Executive Assistants and/or Senior Administrative Assistants) to deliver consistent, high-quality support aligned to leader needs and enterprise standards.

Partners with the Director of Field Operations team, Area Vice Presidents (AVPs), and Area Operations Leads (AOLs) to ensure administrative support is effectively deployed to meet defined priorities. Owns the performance, capacity, and capability of the administrative support function (EA and SAA), enabling field leaders to focus on business results, talent, and advisor outcomes.

This can be a remote position within the US.

DUTIES & RESPONSIBILITIES:   

Team Leadership & Change Management  

• Lead, coach, and develop a team of Executive Assistants (EAs) and /or   Senior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery  

• Drive performance management, including hiring, onboarding, coaching, development planning , and performance reviews  

• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)  

• Build team capability through ongoing training, upskilling, and alignment to enterprise standards  

• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership  

• Partner with   AVPs   and Area Operations   Leads   to support   adoption   of change initiatives,   ensuring support team readiness, training, and consistent execution  

• Reinforce   adoption of new tools, processes, and ways of working by providing clear guidance   and expectations   across support roles  

Administrative Support Delivery & Alignment  

• Ensure consistent, high-quality administrative support is delivered to AVPs   and frontline leaders across   A reas  

• Deploy support resources effectively based on leader needs,   priorities, and capacity   demands  

• Reinforce role clarity and   appropriate use   of EA and SAA support to ensure leaders focus on highest-value activities  

• Resolve issues between leaders and support staff, ensuring alignment and effective partnership  

• Ensure support roles   operate   within defined scope   and menu of services  

Expense Management & Financial Coordination  

• Oversee execution of   A rea-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines  

• Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed and   submitted   in alignment with SLAs and finance requirements  

• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards  

• Maintain visibility into   A rea spend and support preparation of summaries   and   tracking for leader review  

• Partner with centralized finance   and accounts payable   teams to resolve issues, provide required documentation, and ensure smooth processing  

• Ensure   accurate   tracking of financial elements such as FA rent, chargebacks, and reimbursements  

Process Improvement & Best Practice Alignment  

• Partner with   Director   of Field Operations   and peer   team   to   implement   and scale   best practices for administrative support across   A reas  

• Identify   opportunities to improve efficiency, consistency, and service delivery across support roles  

• Drive adoption of standardized processes, tools, and   practices  

• Provide feedback on pain points and opportunities to enhance support models and workflows  

Project & Ad Hoc Support  

• Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads , in alignment of support staff menu of services    

• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met   

• Maintain accountability for delivery quality through support roles  

• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs   

• Support   additional   operational or administrative needs as   required  

Describe   below   the audience   this role will interact with   and level of influence   they will   have on those roles.   

• Directly manages   large team of   administrative support staff (SAAs and EAs)   

• Partners closely with:   

• Area Vice Presidents (AVPs)  

• Director of   Field   Operations  

• Area Operations   Leads  

• Field leaders and staff  

• Enterprise and centralized support teams  

• Influences outcomes through   alignment, coordination, and disciplined execution  

QUALIFICATIONS & SKILLS:    

Required:     

• Bachelor’s degree or equivalent experience    

• 5+ years of experience leading others and driving execution of operational or strategic priorities    

• Demonstrated experience in budget management and financial oversight, including expense tracking and controls    

• Strong leadership and people management skills, including coaching and performance management    

• Demonstrated ability to influence without authority and build strong cross-functional partnerships    

• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment    

• Demonstrated experience driving process improvement and supporting change management initiatives    

• Excellent communication skills with ability to engage and influence stakeholders at multiple levels    

• Proficiency   with technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)    

• Resilience and solution-oriented mindset    

• Flexibility and adaptability in a fast-paced, evolving environment    

• Ability to travel   as needed,   up   to 1 5 %  

Preferred:    

• Experience in financial services or a distributed field organization   

• Experience supporting or leading multi-area or field-based operations   

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to  human.resources@thrivent.com  or call  800-847-4836  and request Human Resources.

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