Manager, Strategic Planning & Operations

Career Category

Operations

Job Description

  Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key   component   of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR   scientists   partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.  

We are   seeking a   Manage r , Strategic Planning & Operations , t o join the   Cent e r for Observational Research (CfOR) .   This role will work with other Amgen functional teams   to oversee and drive execution of   CfOR’s   operational projects and non-interventional studies ensuring   timely   completion within budget and at the highest quality   with compliance . This role requires strong project management capabilities combined with a growth mindset and openness to   leveraging   emerging AI tools to improve productivity and drive CfOR-wide initiatives.  

Key Responsibilities  

• Support   end-to-end operational workflows / automate tools   and   standardise   process maps   / SOPs   to improve efficiency in   CfOR   operational process   such as   budget   management ,   contracting,   dashboard management   and   project management /   PMO office.  

• Driving   AI-enabled operational transformation   to enhance efficiency   in   compliance   process , budget tracking, and decision-making across global   CfOR   p rograms  

• P roject management   including project planning, governance tracking, milestone management,   Vendor onboarding,   risk/issue tracking, and stakeholder reporting    

• SharePoint management   experience in   content governance to enable effective collaboration and efficient document control.  

• Knowledge management / training capabilities  - Design, t rack knowledge-sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence & Process Optimization:  

• Automate / standardize   end-to-end workflows   &   process maps to improve efficiency   in   CFOR operational process   

• Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy,   timely   reporting, and adherence to regulatory , compliance   and organizational requirements.  

• Ensure quality, compliance, and alignment with global operational standards  

• Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control  

AI & Digital Enablement:  

•   Applied generative AI tools to improve productivity in documentation and operations  

• Identif y   automation opportunities to reduce manual effort and standardize workflows  

• Creating   dashboards   of operational processes  

• Drove adoption   and migration   of digital tools (Smartsheet,   MS tools,   Teams, SharePoint, Miro , lucid ) for collaboration and tracking  

• Develop apps/ AI chatbots / migrate available processes to   new technology / tools based on organizational requirements  

Project   Management   Office   

• Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting , ensuring   timely   delivery, quality, and alignment with business priorities.  

• Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and   improve project visibility and execution tracking.  

Data, Reporting & Dashboarding:  

• Developed and   maintained   operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource   utilization , and key KPIs  

• Delivered actionable insights through data analysis and reporting to support leadership decision-making  

Financial & Resource Management:  

• Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan  

• Supported budget planning and resource management across programs  

Basic Qualifications:  

• Bachelor’s degree   with   10 +   years of   Clinical /   Scientific Operations experience OR  

• Master’s degree   and   6 +   years of   Scientific or Operations experience  

• Pharma/ Healthcare degree with application of   technology/ AI knowledge   expertise , advanced excel knowledge, dashboard creation for reporting, and decision support.  

Preferred Qualifications/ Skills :  

• Minimum of   8   years of   project   management   experience,   with   + 5   years in pharma/biotech   and   cross-functional environments  

• Hands-on   experience   with   budgeting ,   contracting,   PMO office ,   and   working in   regulated document management systems  

• Driv e   AI-enabled operational transformation   to enhance efficiency in   CFoR   operational process   

• Demonstrated proficiency & adaptability with related software tools ( ChatGPT, Copilot,   Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.)  

• Quick learner with strong analytical skills and adaptability to new tools and concepts  

• Demonstrates autonomy and reliability in managing tasks and contributing to team goals  

• Highly organized, with the ability to prioritize   and deliver on projects independently or collaboratively  

• Effective communicator with strong written, verbal, and presentation abilities  

• Builds positive relationships and fosters collaboration with a proactive, “can-do” attitude  

• Familiarity with   drug commercialization & business practices  

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