Manager - Retail Facility Management (Own Retail Stores)

Purpose

This role is responsible for the quality management, development and coordination of Retail Facilities Management services across the adidas retail store portfolio in India.

The role ensures stores operate in a safe, compliant, efficient and brand-appropriate environment by managing hard and soft facilities management services, statutory compliance, maintenance program, supplier performance and facility-related projects.

Working with Retail Operations, Store Development, Procurement, HSEE and external service providers, this role will set and maintain the highest quality standards for retail facility operations, while ensuring cost-effective service delivery and excellent support for store teams.

Key Responsibilities

• Lead and continuously develop retail facilities management operations across the adidas store portfolio in India.
• Manage complex facility management activities requiring strong operational expertise, judgement and autonomous decision-making.
• Plan, organize and monitor retail facility management processes to ensure safe, compliance and uninterrupted store operations.
• Ensure all hard and soft facilities management services are delivered to agreed standards, including maintenance, cleaning, waste management, pest control and other operational services.
• Develop and implement preventive maintenance strategies to improve asset reliability and reduce reactive maintenance spending.
• Monitor and manage reactive maintenance activities, ensuring issues are resolved within agreed service levels.
• Establish and maintain facility management standards, policies, processes and reporting mechanisms across the retail portfolio.
• Partner with Retail Operations leaders and store teams to understand operational priorities and continuously improve service delivery.
• Work closely with Store Development teams to support store openings, refurbishments, relocations and closures.
• Manage facility management suppliers through service reviews, performance monitoring and continuous improvement initiatives.
• Support tender processes, supplier selection, contract negotiations, mobilization and transition activities in partnership with Procurement.
• Ensure all supplier contracts, KPIs and SLAs are effectively monitored and achieved.
• Monitor budget performance and support annual planning, forecasting and cost control activities.
• Ensure all facilities management expenditure represents best value and delivers business benefit.
• Manage statutory compliance requirements and ensure all required inspections, certifications and maintenance activities are completed.
• Ensure compliance with local legislation, company standards and applicable health, safety, environmental and fire safety requirements.
• Identify, assess and mitigate facility-related operational risks across the retail portfolio.
• Manage facility-related incidents and escalate significant compliance, safety or operational risks to senior stakeholders.
• Support sustainability, energy efficiency and environmental initiatives across retail stores in alignment with company objectives.
• Coordinate and manage facilities-related projects and store improvement initiatives.
• Act as the primary interface between adidas and assigned facility management service providers.
• Lead and develop assigned employees where applicable.
• Ensure operator responsibilities and employer obligations relating to occupational health and safety are fulfilled in accordance with applicable laws, regulations and company standards.

Key Relationships: 

Retail Operations Leadership, Retail Field Teams, Store Managers and Store Employees, Store Development Teams, Procurement , Finance, Legal, HSEE, External Authorities, including government, fire, compliance and regulatory bodies. Landlords, Mall Management, and Property Management Companies, External Service Providers and Contractors

Knowledge, Skills and Abilities

• Strong facilities management expertise within a multi-site retail environment.
• Strong knowledge of hard and soft facility management services.
• Strong understanding of statutory compliance, health & safety and building operations.
• Proven experience managing large service provider contracts.
• Tender management and supplier selection experience.
• Contract negotiation and supplier performance management skills.
• Strong stakeholder management and influencing skills.
• Budget planning, cost control and financial management capability.
• Project management skills.
• Excellent communication and presentation skills.
• Ability to prioritize and manage multiple activities across a geographically dispersed store portfolio.
• Strong analytical and problem-solving capability.
• Ability to work independently and drive results through internal and external stakeholders.
• Strong knowledge of Microsoft Office applications.
• Very good English skills.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s Degree in Facilities Management, Electrical or Mechanical Engineering, Property Management, Business Administration or a related field. 
• Minimum 12-15+ years of professional experience in Facilities Management.
• Experience managing facilities services across a national retail portfolio of similar retail/fashion or consumer-facing brands preferred.
• Experience managing external contractors and service providers.
• Proven experience in budget management and cost control.
• Experience leading projects and operational improvement initiatives.
• Previous experience at a similar level in a complex organization and/or global brand.
• People management experience preferred.
• Professional facilities management, health & safety or engineering qualification preferred.
• Knowledge of local facilities, compliance and health & safety legislation applicable to retail operations.