Manager, Benefits Operations- USA & Puerto Rico

Career Category

Human Resources

Job Description

Benefits Manager – USA & Puerto Rico Operations  

Join Amgen’s Mission to Serve Patients  

At Amgen, our shared mission—to serve patients—drives everything we do. Since 1980, we’ve been at the forefront of biotechnology, helping to transform the lives of patients around the world.  

Our culture is collaborative, innovative   and   grounded in strong values. We believe in delivering results the right way—through teamwork, accountability   and   a commitment to quality.  

Join us and transform the lives of patients while transforming your career.  

What You Will Do  

Let’s do this. Let’s change the world.  

In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant   and   employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance   and   continuous improvement across a complex and dynamic environment.  

Key Responsibilities  

Benefits Operations & Delivery  

• Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience  

• Manage governance metrics, including SLAs, KPIs   and   compliance standards  

• Act as a primary escalation point for   team managing   benefits-related issues across employees and stakeholders  

Program Management & Strategy  

• Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements   and global strategy  

• Lead annual renewals, vendor transitions   and   new program implementations  

• Support enterprise initiatives such as global rollouts, mergers & acquisitions   and   transformation programs  

Vendor & Stakeholder Management  

• Manage relationships with external vendors, brokers   and   service providers to ensure strong performance and accountability  

• Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health , Staff Relation and   HR   teams  

• Support governance discussions and incorporate employee feedback to enhance   & regulate   benefits programs  

Operational Excellence & Transformation  

• Drive process improvements through automation, standardization   and   continuous improvement initiatives  

• Leverage data and dashboards to enable insights, reporting   and   informed decision-making  

• Support the adoption of benefits technologies and scalable operational processes  

People Leadership  

• Lead and develop   the   team of benefits professionals, fostering a high-performance and inclusive culture  

• Build team capabilities in benefits administration, systems   and   transformation initiatives  

• Promote accountability, collaboration   and   continuous development  

What We Expect of You  

Basic Qualifications  

• Bachelor’s degree or equivalent experience  

• Should have 10+ years of experience managing employee benefits operations in large or mid-sized organizations  

• Proven experience leading and developing teams  

Preferred Qualifications  

• Strong understanding of the US benefits landscape, including health,   wellbeing,   retirement , LOA and   insurance programs  

• Experience working with global organizations or within matrixed environments  

• Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow , Alight…etc   )  

• Strong stakeholder management and vendor management experience  

What Makes You Stand Out  

• Ability to balance   strategic thinking with hands-on execution  

• Strong analytical mindset with data-driven decision-making capabilities  

• Proven ability to   drive transformation and operational improvements  

• Excellent collaboration and communication skills across global teams  

Why Join Amgen  

At Amgen, you’ll be part of a high-performing team where your work directly contributes to improving the lives of patients. You’ll have opportunities to grow your career, work on meaningful challenges   and   make a lasting impact.  

.