Manager, Alterations Trainer

Manager, Alterations Trainer

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.  

About the role:  

We are looking for a national Manager, Alterations Trainer   who will   be   responsible for   the skills de velopment of our   alterati ons team members across the U.S.   This individual   will play a key role   in   the technical   skills assessments of   our   Alterationists , the recruitment of new team members in partnership with   People & Organization, animat ion of   the learning path for the existing population and newcomers and   developing the knowledge and agility   of the teams in   using key digital tools.   The Manager, Alterations Trainer   role   requires   strong knowledge ,   expertise   and practical application ability   across   alterations techniques   including speci alized areas like leather, denim,   knitwear   and high-end pi eces.   Th e ability to   confidently   tran smit   thes e skills   across various   expertise   levels through formats including public speaking and one-on-one coaching is essential   for   success in this role.   This   role will be focused on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments.   The Manager, Alterations Trainer   will collaborate closely   with   and be   gui ded by the strategy of the CHANEL & moi team   in order to   strengthen the CHANEL & moi commitment across   Ready-to-Wear services.  

What impact you can create at CHANEL:  

PEOPLE & RESOURCES:  

• Assesses technical and Client relationships skills   across   Alterationist   population   to map the existing   ski ll levels ,   identify   gaps in head count and skill sets and determi ne   appropriate   learning   needs   and   development solutions    

• Partners with   Boutique Management and   P&O   teams in the recruitment process of the new   Alterationists , specifically conducting skills evaluations  

• Evaluates Boutique Workshops   efficiency, flows and   technical equipment , machines   and working conditions   and coordinates ordering of any   necessary elements    

• Develops the   knowledge and   agility   with key digital tools including   ACET   (After Sales Client Experience Tool) ,   Repair and Alteration App   and   I FL   (Inside Fashion Learning)   among the relevant populations  

LEARNING PATH & ANIMATION:   

• Contributes to   the   building and animation of the learning path, both for existing population and newcomers  

• Transmits the savoir-faire and the rules to offer the   P erfect   F it   to guarantee the respect of Creation and harmonize alteration services based on the Global recommendations  

• Animates the technical training sessions and the follow-up   with   the   Alterationist   population   

• Co-animates   and   ef fective ly   delivers   any   CHANEL & moi   seminars   or training sessions   on   relevant   topics across t ailoring techni que s   and c lient relationship s  

• Partners with   CHANEL & moi team   to help improv e   the Client   E xperience and Boutique alteration KPI’s  

• Acts as   key point of contact for the alteration savoir-faire at the Global level and for the Regional Alteration community ,   provid ing   key feedback   to   continue to evolve the best learning path  

• Partner s   with learning and produc t t eams of each boutique to ensure the sharing and retention of knowledge   among   A lterationists   and FAs  

• Complete s   the Global learning path to   continuously   develop own level of tailoring   expertise   and training skills   

APPRENTICESHIPS:    

• Collaborates   with the CHANEL & moi team   in the   creation of an apprenticeship program and the   assessment and the recruitment of Apprentices.  

• Forms and   maintains   strong relationships with key schools.   

• Contributes to the creation and execution of the Apprentice learning path and follow-up.  

ALTERATIONS SCHOOL:   

• Contributes to the creation of any potential Alterations school.   

• Identifies   equipment needs and recommendation on architectural features.  

•   Identifies   the need concerning tools and Couture material at the service of an optimized learning experience.   

• Oversees the workshop organization and technical management.   

• Collaborates on any recruitment as above.  

You are energized by:  

• The history and heritage of the House of CHANEL    

• Motivating   and   coaching team members  

• B uilding and fostering a team-focused culture  

• Demonstrating your strong   attention to detail   and   technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.  

• Building an exceptional Alterations service experience  

• Public Speaking  

What you will bring to the team:  

The Manager, Alterations Trainer   role   r equires   an   expert f iitter level of   expertise   and a   passion   for   effective   transmission   of knowledge and skills .   

• Excellent understanding of the CHANEL style and allure  

• Excellent mastery of sewing (tailoring and   flou ): at least 10 years   of   experience in a tailoring or alteration workshop  

• Mastery of morphologies, perfect   fit   and fitting ceremony  

• Knowledge of the collections and ready-to-wear products  

• Possess strong interpersonal communication skills  

• Understanding of, and passion for client experience    

• Strong training   and   present ation   sk ill s,   an d   an   eager ness   to share knowledge  

• Relational ease, openness, tact  

• Autonomy, ability to plan and organize  

• Basic P ow erPoint an d Excel   skills  

• A bility to   lift   20   poun ds,   si t or stand for extended periods ,   an d   ben d, rea ch and   kneel   per iod ically .     

• Must be at ease and flexible   regarding   local and international travel   ( up to   30%   travel , international and domestic)  

Compensation:  

• The   anticipated   base salary range for this position is $145,000.00 through $150,000.00. Base salary is one   component   of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or   perks .  

Benefits and Perks:  

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund   

• Family and care giving benefits (inclusive of parental leave, fertility support,   MilkStork , and Care.com Membership)  

• Generous paid time off policies to include vacation, holiday, sick and volunteer days   

• 401K and other incentives   

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program  

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking  

Additional Information:  

CHANEL is a private company whose values are grounded in creating   the conditions   for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:  

Diversity and Inclusion:  

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all .    We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.   

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.  

CHANEL Community:  

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.  

• Employees are encouraged to take time off annually to volunteer through   CHANEL   Community. CHANEL also matches employee donations to select charitable organizations.  

Sustainability:  

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.  

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.  

Arts and Culture:  

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent .    US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.  

Fondation   CHANEL:  

• Since 2011,   Fondation   CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support,   Fondation   CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world,   impacting   over a million women and girls in its first 10 years.       

• For more information, please navigate to the   Fondation   CHANEL website   here .  

Career and Leadership Development:  

• We have dedicated in-house teams focused on supporting the onboarding of employees,   developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.  

*CHANEL, Inc.   benefits   and   perks   are dependent on eligibility and subject to modification by CHANEL at any time.