Lead Consultant(Product/Domain)

Job Summary

Job Summary

We are seeking an experienced VTEX Functional/Technical Consultant to provide Application Management Services (AMS) for a business-critical B2B e-commerce platform built on the VTEX Commerce platform.

The application is used by Dealers and Sales Representatives across Brazil and India. The consultant will be responsible for day-to-day incident management, defect resolution, and enhancement delivery while working in a Kanban delivery model using Jira.

The backend ERP is SAP, with integrations implemented through Azure Logic Apps. While this is not an integration development role, the consultant should possess sufficient understanding of the integration architecture and data flows to effectively troubleshoot issues and collaborate with SAP and integration teams.

The ideal candidate should be capable of independently picking up work items from Jira, analyzing requirements, implementing solutions, performing testing, and delivering high-quality changes with minimal supervision.

Key Responsibilities

Key Responsibilities

Application Support

• Provide Level 2/Level 3 support for the VTEX B2B commerce platform.
• Investigate and resolve production incidents within agreed SLAs.
• Perform root cause analysis for recurring issues.
• Diagnose issues across VTEX, SAP, and integration touchpoints.
• Work closely with business users to understand and resolve functional issues.

Defect Fixes & Enhancements

• Deliver minor and medium-sized enhancements following Kanban processes.
• Resolve application defects and production bugs.
• Configure and customize VTEX features as required.
• Perform impact analysis before implementing changes.
• Conduct unit testing and support integration and user acceptance testing.

Jira & Kanban Delivery

• Work from assigned Jira tickets with minimal supervision.
• Analyze functional and technical requirements documented in Jira.
• Update work logs, technical notes, and status regularly.
• Participate in backlog refinement and daily stand-up meetings.
• Ensure work items progress smoothly through the Kanban workflow.

SAP & Integration Support

• Understand end-to-end business flows between VTEX and SAP.
• Analyze integration failures involving Azure Logic Apps.
• Work collaboratively with SAP and middleware teams during issue resolution.
• Validate data synchronization between systems.

Master Data Support

• Troubleshoot issues related to:
• Customer master
• Product master
• Pricing
• Inventory
• Dealer information
• Sales organization data
• Analyze the impact of master data inconsistencies across systems.
• Coordinate with business and ERP teams to resolve master data issues.

Documentation & Governance

• Maintain technical and functional documentation.
• Update knowledge articles for recurring issues.
• Follow Incident, Problem, Change, and Release Management processes.
• Ensure compliance with customer support standards and development guidelines.

Skill Requirements

VTEX Experience

• 3–5+ years of experience supporting VTEX Commerce platforms.
• Strong understanding of VTEX architecture and administration.
• Experience supporting B2B commerce applications.
• Experience with production support and enhancement delivery.
• Ability to troubleshoot functional and technical issues independently.

Commerce Knowledge

Experience with:

• Catalog management
• Pricing
• Promotions
• Customer management
• Dealer portals
• B2B commerce processes
• Orders and fulfillment
• Checkout
• Inventory visibility

SAP Knowledge

Working knowledge of:

• SAP Order-to-Cash (OTC) processes
• Customer and Material Master Data
• Pricing and Availability
• Order processing
• Inventory management

Hands-on SAP development experience is not required, but the consultant should understand how SAP interacts with the VTEX platform.

Integration Knowledge

Working understanding of:

• Azure Logic Apps
• REST APIs
• JSON/XML message formats
• Integration troubleshooting
• Error analysis
• Data synchronization processes

The consultant should be comfortable identifying whether an issue originates in VTEX, SAP, or the middleware layer and work collaboratively with the appropriate teams.

Tools & Methodologies

• Jira
• Kanban delivery model
• Agile ways of working
• ITIL/Incident Management
• Confluence (preferred)

Other Requirements

Soft Skills

• Strong analytical and troubleshooting abilities.
• Ability to independently analyze Jira work items.
• Excellent communication skills.
• Strong documentation practices.
• Customer-focused mindset.
• Ability to work across distributed global teams.
• Good stakeholder management skills.
• Proactive approach to issue resolution.

Language Requirements

Mandatory

• Fluent English (spoken and written)

Preferred

• Portuguese language skills (for Brazil business support)

The consultant will interact with:

• Brazil business teams
• India business teams
• Global IT teams