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Lead Administrator (Support &Operations)

HCLTech
On-site India
HCLTech has 2,276 other open jobs

Job Summary

The Service Request Manager + CMDB Analyst (L2) is responsible for managing the end-to-end Service Request lifecycle while maintaining the accuracy, integrity, and governance of the Configuration Management Database (CMDB). The role ensures adherence to ITIL processes, SLA compliance, service catalog governance, CMDB health, audit readiness, and continual service improvement.

Key Responsibilities

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Skill Requirements

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Other Requirements

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Source: the employer's careers page. Last checked 2026-10-29. Posted 2026-10-29.

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