LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Rate :- 150K/M

Location :-HYDERABAD 

8+ yrs 

Your Mission

The Systems Administrator collaborates with a team to implement, migrate, and maintain systems solutions across the global enterprise. The candidate requires experience implementing and supporting mid-to-enterprise level systems solutions. This position involves participation and contribution to various initiatives, including automation, virtualization, file services, and Linux/Windows systems. The candidate will participate in US off-hours and weekend support.

Responsibilities:

• Responsible for the day-to-day management and maintenance of various Oracle Linux OS
• Responsible for the day-to-day management and maintenance of various Windows OS
• Exadata, OCI maintenance, and support
• Azure Cloud Services support, including VMs and Azure NetApp, Firewalls, and NSGs
• Support NFS
• Provide platform support via ticketing systems for break-fix issues.
• Perform operations relating to Disaster recovery / Patching / Backup / Business continuity.
• Build, configure, and secure server environments using standard configurations and automation tools, where possible, using tools such as Puppet config management.
• Adhere to global standards in IT processes (account management, permissions, naming conventions, security, etc.)
• Provide documentation on configuration standards, troubleshooting steps, and infrastructure design.
• Work in a team environment to develop best practices and improve existing infrastructure.

     Qualifications / Skills

• 5+ years exp. as a Systems Administrator with a demonstrated ability to      successfully manage and complete complex projects
• Ability to work with different IT and Business departments

• Fundamental knowledge of infrastructure technologies, including virtualized environments, storage systems, and cloud architecture.
• Knowledge of specific technologies such as, RHEL/OEL Operating Systems, Azure NetApp, and Exadata.
• Experience working with cloud technologies such as Azure and Oracle Cloud

Mandatory Skills: Linux Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.