LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Location: Pune / Hyd

Rates - 155K/M

No of positions - 10

Exp - 5- 8 years.

Mandatory skills - 

 

OpenShift Virtualization & Kubernetes

Must-Have – Hands-on deployment, administration, troubleshooting of OpenShift clusters

Distributed Systems Understanding

Must-Have – Knowledge of failure domains, resiliency, HA, scalability in distributed systems

Linux & Networking

Must-Have – Strong Linux fundamentals, networking concepts (TCP/IP, DNS, load balancing)

iOpenShift Administration 

Key Responsibilities:

1. KVM Administration:
   • Manage and maintain KVM-based virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines.
   • Optimize KVM performance and ensure high availability of virtualized infrastructure. Implement security best practices for KVM environments.
2. OpenShift Administration:
   • Deploy, configure, and manage OpenShift clusters in on-premises and hybrid cloud environments. Monitor and troubleshoot OpenShift workloads, ensuring high availability and performance.
   • Manage OpenShift networking, storage, and security configurations. Perform upgrades and patching of OpenShift clusters and associated components.

1. Monitoring and Optimization:

• Implement monitoring solutions for KVM and OpenShift environments using tools like Prometheus, Grafana, or ELK Stack.
• Analyze system performance and recommend optimizations for resource utilization and cost efficiency.

1. Collaboration and Documentation:
   • Work closely with development, DevOps, and operations teams to ensure seamless integration of infrastructure and applications.
   • Document infrastructure designs, processes, and best practices for internal knowledge sharing.

To be successful in this role, you should meet the following requirements: (MAX 8 Points)

1. 7+ years of experience in IT infrastructure, with a focus on KVM virtualization and OpenShift administration.
2. Strong expertise in managing KVM hypervisors and virtualized environments.
3. Hands-on experience with OpenShift installation, configuration, and troubleshooting.
4. Solid understanding of containerization technologies (Docker, Kubernetes).
5. Experience with Linux system administration and shell scripting.
6. Familiarity with networking concepts, storage solutions, and security best practices.
7. Knowledge of CI/CD pipelines and DevOps practices.

Mandatory Skills: Veritas cluster Server . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.