Kronos Business Lead

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

POSITION SUMMARY

The Kronos Business Lead  provides functional leadership and operational support for UKG (Ultimate Kronos Group) Pro Workforce Management across assigned locations and Operating Companies. This role ensures accurate timekeeping, payroll readiness, and compliant pay outcomes for hourly manufacturing and non-manufacturing populations. Serving as the key liaison across Operations, HR, Payroll, and centralized teams, the Kronos Business Lead resolves system issues, supports testing and deployments, manages timekeeping technology in partnership with ITC (Information Technology Coordinator), and drives continuous optimization of the WFM (Workforce Management) environment. Through strong functional leadership and technical expertise, this role strengthens payroll accuracy, operational efficiency, and a consistent employee experience across the organization.

This is a hybrid position based in Solon, OH.

RESPONSIBILITIES

UKG Pro WFM Operational Ownership

• Serve as the functional owner for UKG Pro WFM across assigned locations and Operating Companies
• Ensure system configuration aligns with pay, attendance, and operational policies
• Maintain accurate, complete, and timely time data to support payroll processing
• Monitor system performance, integrations, interfaces, and exceptions, resolving issues as needed
• Provide end-to-end payroll cycle support, including Monday payrolls

Timekeeping Systems, Integrations & Data Flow

• Maintain expertise in UKG Pro WFM integrations with Payroll, SAP, and downstream systems
• Monitor daily interfaces, troubleshoot failures, and escalate issues with appropriate documentation
• Identify and resolve demographic, pay rule, and configuration errors impacting payroll accuracy

Issue Management & Escalation

• Manage ServiceNow tickets for assigned locations, ensuring timely resolution within SLAs (Service Level Agreements)
• Troubleshoot, document, and escalate issues as needed
• Conduct root-cause analysis and partner with Payroll, HR IT, and UKG to implement sustainable solutions

Clocks & Devices

• Support and troubleshoot physical clocks and timekeeping devices in partnership with local IT Support Contact team
• Coordinate device restarts, issue resolution, and vendor support as needed

Change Management, Testing & Deployments

• Coordinate testing and deployment of UKG Pro WFM changes, enhancements, and releases
• Manage ServiceNow requests for incidents, configuration changes, and non-configuration needs
• Partner with Payroll, HR Operations, HR IT, and locations to support successful deployments
• Represent location needs in Time Management Work Groups and Portfolio forums

Policy, Compliance & Audit Support

• Ensure WFM configuration aligns with location pay and attendance policies
• Support wage and hour compliance and audit requirements
• Provide accurate reporting and documentation for audit, legal, and compliance reviews

Continuous Improvement & Optimization

• Identify opportunities to improve payroll readiness, accuracy, and operational efficiency
• Partner with locations to streamline processes and reduce manual effort
• Drive ongoing stabilization and optimization of the UKG Pro WFM environment post-project

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years of experience in payroll, HR, IT, or operational support
• Advanced functional knowledge of UKG Pro WFM (Kronos), including payroll and timekeeping processes
• Experience supporting system testing, deployments, and related technology changes
• Experience working in a highly matrixed environment
• Field or plant experience preferred

Skills

• Strong analytical, troubleshooting, and problem-solving skills
• Effective written and verbal communication skills
• Advanced organizational and time-management skills
• Ability to work independently and manage competing priorities
• Strong influencing and cross-functional collaboration skills

#LI-HW1
#LI-hybrid

Salary: $77,790.51 to $97,060.95 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits 

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 425604