Junior IT Workplace Administrator

Job Description:

Junior IT Workplace Administrator – EMEA  

Location:   Milan, Italy (Office-based)    
Type:   Full-Time    
Reports to:   IT Workplace Administrator – EMEA  

Salary: EURO 23,000.00 - 25,000.00

About the Role  

As our   Junior IT Workplace Administrator in the Milan Office,   you will be the heartbeat of technical support for our   Milan   office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region.   

You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.  

Key Responsibilities  

• Support & Incident Management:   Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and escalate complex issues within the Global IT Team to ensure timely resolutions.  

• Onboarding & Offboarding:   Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.  

• Asset Management:   Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.  

• System Maintenance:   Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.  

• Collaboration & Projects:   Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.  

• Documentation:   Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff.  

• System Monitoring:   Proactively monitor key systems to identify and mitigate potential issues before they impact the business.  

• Support   existing AKTG properties, as well as other regional properties such as river boats.  

Experience & Qualifications  

Essential Skills:  

• Technical Proficiency:   Knowledge of Windows OS and the Microsoft Office 365 Suite.  

• Mobile Management:   E xperience   using and   managing iOS and Android devices  

• Communication:   Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users.  

• Operational Excellence:   Strong ability to prioritise tasks in a fast-paced environment with high attention to detail.  

Personal Attributes:  

• A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships.  

• Process Innovator:   Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working.  

• Hybrid-Ready Communicator:   Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease.  

• Adaptable Change Leader:   Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset.  

Why Join Us?  

You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations.  

Equal Opportunities:   We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.  

#AKTG

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.