IT Systems Operations Engineer

About Astreya

Astreya is a global IT managed services provider that partners with some of the world's most innovative companies to design, deliver, and support the technology their people rely on every day. Our teams keep critical systems running, solve complex problems, and continuously improve the employee technology experience. At Astreya, you'll work alongside talented engineers and service professionals, grow your skills, and make a visible impact on the organizations we support.

Position Overview

Astreya is seeking an IT Systems Operations Engineer to provide business-hours support for existing Linux and Windows systems and engineering applications for one of the leading AI organizations. In this role, you will take ownership of support cases, troubleshoot emerging issues, deliver practical fixes, and partner with engineering teams to close workflow gaps and prevent repeat problems. The ideal candidate is a self-directed problem solver who prioritizes by impact, communicates clearly, and leaves systems and documentation better than they found them.

Key Responsibilities

• Case Ownership: Triage assigned requests and agreed support channels during business hours; maintain accurate case records capturing impact, diagnostics, priority, status, next action, and owner.
• Operational Repairs: Troubleshoot, repair, and configure existing endpoints, servers, applications, connectivity, and access within delegated permissions; document change notes, test results, and recovery steps, and verify the affected user workflow before closing a repair.
• Engineering and Vendor Escalations: Escalate issues with clear impact statements, reproduction steps, logs, attempted fixes, and specific help needed; secure a receiving owner and next action, and follow through to resolution or an explicitly accepted handoff.
• Recurring Issue Reduction: Identify repeat failures and workflow gaps; deliver tested configuration and documentation fixes and small script or tool changes where qualified; route larger changes as scoped engineering work items with supporting evidence and acceptance criteria.
• Documentation and Reporting: Maintain reusable troubleshooting guides and deliver a weekly summary covering resolved cases, open blockers, recurring issues, and improvement status.

Required Qualifications

• Experience administering Linux endpoints and servers at scale, including troubleshooting systemd services, logs, packages, file permissions, and SSH.
• Hands-on Windows endpoint and server administration, including troubleshooting services, Event Viewer errors, software installations, drivers, and RDP.
• Working knowledge of TCP/IP, DNS, DHCP, routing, and VPNs, with the ability to diagnose connectivity issues from the endpoint through the network.
• Experience diagnosing endpoint enrollment, compliance, configuration, and application deployment failures using management tools and device-side logs.
• Ability to diagnose application launch, connectivity, license-checkout, and sign-in failures, and to trace group membership, provisioning, and SSO issues with application and identity owners.
• Demonstrated ability to work independently: prioritize by impact, investigate unfamiliar issues, identify recurring gaps, and keep users and engineering owners informed through resolution.
• Experience applying scoped fixes to existing systems, testing affected workflows, documenting results, and reverting unsuccessful changes.
• Strong written communication, including clear case notes, actionable engineering and vendor escalations, and reusable troubleshooting documentation.
• Familiarity with Git, infrastructure as code, and configuration management sufficient to follow existing review and rollout processes.

Preferred Qualifications

• Ability to contribute small fixes to existing scripts or tools using Bash, Python, or PowerShell.
• Experience with Jamf, Intune, Chef, or Entra ID.
• Experience supporting robotics labs, shared devices, macOS, or virtual desktop environments.
• Experience troubleshooting engineering applications such as Teamcenter/NX, including client setup, connectivity, and licensing.

What You'll Work On

Systems Operations

• Troubleshoot and configure existing Linux/Windows workstations, servers, and shared or specialized devices, including services, permissions, and connectivity.

Device Management

• Resolve device enrollment, compliance, software installation, and update failures; restore broken self-service software delivery.

Application Support

• Diagnose application launch, connectivity, and licensing failures; work with engineers or vendors on fixes and verify the user's workflow.

Network Connectivity

• Investigate Wi-Fi, DNS, DHCP, routing, and VPN issues; apply approved fixes or escalate with diagnostic evidence.

Identity and Access

• Troubleshoot sign-in, permissions, group membership, and provisioning; restore approved access and repair broken request workflows with owners.

Workflow Improvements

• Identify recurring issues, contribute small configuration or tooling fixes where qualified, and improve support procedures with engineering partners.

Why Astreya?

• Work with some of the world's most innovative technology companies
• Build hands-on experience across Linux, Windows, networking, identity, and engineering applications
• Collaborate with experienced engineering and service delivery teams
• Make a measurable impact by reducing repeat issues and improving how support works

Astreya is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law