IT Support Technician

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

• P rovide   first-level technical support   to end users for hardware, software, and basic network issues  

• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems  

• Install, configure, and   maintain   computer systems, operating systems, and standard business applications  

• Manage and respond to   IT service desk tickets   in   a timely   and professional manner, ensuring SLAs are met  

• Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis  

• Maintain   accurate   records of incidents, requests, resolutions, and IT assets  

• Assist   with the   setup, deployment, and replacement   of new hardware and software  

• Provide end-user guidance and basic training on IT tools, systems, and   IT best practices  

• Collaborate with other IT team members to improve service quality, processes, and user satisfaction  

• Support user account management (e.g., password resets, access requests, onboarding/offboarding support)  

• Assist   in   maintaining   IT inventory and asset tracking  

• Support remote users and   guidance on   mobile devices  

• Document support procedures, FAQs, and knowledge base articles  

• Assist   in basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)  

• Participate in after-hours or on-call support rotation (as applicable)  

• Ensure compliance with IT security policies and data protection standards  

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation   If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong