IT Support Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

͏

• Must have the ability to setup several servers on Linux  Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.) 
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets                                               

•  Manage the ticket until resolution is achieved. 
•  Responsible for data gathering, troubleshooting, performing a full analysis of the issue. 
• Interact with several verticals within the organization 
• Escalate the issue if not resolved to GPS Team

IT Support Engineers

• Must have the ability to setup several servers on Linux  Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.) 
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets                                               

•  Manage the ticket until resolution is achieved. 
•  Responsible for data gathering, troubleshooting, performing a full analysis of the issue. 
• Interact with several verticals within the organization 
• Escalate the issue if not resolved to GPS Team

͏

Deliver
 

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Enterprise Tech Support- Level 1 . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.