IT Operations Manager

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success. At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

We are seeking an experienced and hands-on IT Operations Manager to lead the day-to-day operation, reliability, and security of our IT infrastructure across multiple environments. This role oversees systems administration, cloud operations, endpoint management, and user support while ensuring our infrastructure remains compliant with federal cybersecurity requirements, including NIST SP 800-171 and CMMC. The ideal candidate combines strong technical depth with the ability to manage priorities, mentor staff, and partner with security, compliance, and leadership stakeholders to keep operations running smoothly and audit-ready.

Key Responsibilities

• Manage daily IT operations across enterprise and regulated environments, ensuring system availability, performance, reliability, and adherence to established service levels.

• Administer and maintain cloud infrastructure, including Microsoft 365 GCC High and AWS GovCloud, along with associated identity, security, and productivity services.

• Oversee endpoint management, patching, vulnerability remediation, user provisioning, access reviews, and offboarding in accordance with security controls, least-privilege, and separation-of-duties principles.

• Ensure IT operations align with CMMC Level 2 and NIST SP 800-171 requirements, maintaining evidence artifacts and partnering with Security Operations, GRC, and leadership to support policies, procedures, audits, and assessments.

• Lead incident response for operational issues, including root cause analysis, remediation, and implementation of preventive improvements.

• Supervise, mentor, and develop IT operations and help desk staff, establishing priorities, service standards, and expectations for operational performance.

• Manage IT assets, hardware and software lifecycles, licensing, vendors, service providers, procurement, renewals, and support escalations.

• Monitor and report operational KPIs, system health, service levels, risks, and improvement initiatives to leadership, and support additional responsibilities based on business needs.

  Required Qualifications 

• Eligibility requirements: U.S. citizenship is required for this position under applicable federal contract requirements. Candidate must also be able to obtain and maintain the security clearance required for the role.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience may be considered.

• Experience managing IT operations, infrastructure, or systems administration, including staff or team leadership.

• Hands-on experience administering Microsoft 365 and Azure/Entra ID environments, with experience supporting cloud infrastructure.

• Strong understanding of endpoint management, patching, identity and access management, and IT security best practices.

• Familiarity with NIST SP 800-171, CMMC, or similar security and compliance frameworks.

• Strong problem-solving, organizational, prioritization, and communication skills, with the ability to work effectively across technical and non-technical stakeholders in a fast-paced environment.

Preferred Qualifications

• Experience with Microsoft 365 GCC High, AWS GovCloud, or other government or regulated cloud environments.

• Relevant professional certifications, such as CompTIA A+, CompTIA Security+, Microsoft AZ-104 or SC-300, AWS certifications, or ITIL.

• Experience with vulnerability management, SIEM/EDR platforms, and endpoint security tools.

• Experience supporting audits, assessments, and evidence collection for security or compliance programs.

• Familiarity with scripting and automation tools, such as PowerShell or Python, to streamline IT operations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays

SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law. We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.