IT&D Business Analyst - MFA + IR

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

IT&D

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The IT&D Business Analyst will be part of the Global Sales Execution IT&D team, supporting the management and continuous improvement of Secondary Sales and Store Audit solutions across multiple markets.

The role will act as the key liaison between country business teams, global stakeholders, technology teams, and external vendors. The successful candidate will be responsible for understanding business requirements, translating them into functional specifications, coordinating solution enhancements, supporting market deployments, and ensuring that the solutions continue to meet evolving business needs.

Your responsibilities

Business Analysis and Requirements Management
•    Engage with business stakeholders across different markets to understand their commercial processes, challenges, and technology requirements.
•    Gather, analyse, document, and prioritise business and functional requirements.
•    Translate business needs into clear user stories, process flows, functional specifications, and acceptance criteria.
•    Conduct fit-gap assessments and recommend practical solutions aligned with global standards and local market needs.
•    Maintain requirement traceability throughout the solution delivery lifecycle.

Solution and Product Management
•    Act as a subject matter expert for assigned Secondary Sales and Store Audit solutions.
•    Develop a strong understanding of Reckitt’s sales execution processes across different countries.
•    Manage the solution enhancement and change request backlog in partnership with business stakeholders and delivery teams.
•    Support the implementation, monitoring, and continuous improvement of Sales Excellence tools.
•    Evaluate the impact of proposed changes across business processes, technology, data, integrations, and users.

Stakeholder and Vendor Management
•    Serve as the primary point of contact for assigned markets, technology teams, and solution vendors.
•    Facilitate requirement workshops, solution walkthroughs, and stakeholder review sessions.
•    Manage business requests, risks, issues, dependencies, and escalations, ensuring timely resolution.
•    Coordinate with teams responsible for satellite systems to define and establish required integrations.
•    Provide clear and timely updates on delivery progress, risks, decisions, and next steps.

Testing and Implementation
•    Develop test scenarios and support system, integration, regression, and user acceptance testing.
•    Coordinate defect tracking and resolution with development and vendor teams.
•    Validate that delivered functionality meets agreed business requirements and acceptance criteria.
•    Support solution deployments, release readiness, cutover activities, and post-implementation reviews.
•    Assist with the rollout of existing solutions to new countries, including process assessment, localisation, testing, training, and adoption.

Change Management and Operational Support
•    Assess the business and user impact of solution changes.
•    Support change management activities, including stakeholder communication, training materials, user documentation, and adoption tracking.
•    Manage assigned business-as-usual initiatives and small-to-medium-scale projects.
•    Monitor solution performance and user feedback to identify improvement opportunities.
•    Maintain solution and process documentation to support operational continuity and knowledge management.

The experience we're looking for

•    Bachelor’s degree in information technology, Computer Science, Software Engineering, Business Information Systems, or a related discipline.
•    3–4 years of experience in a Business Analyst, techno-functional, product, or technology delivery role.
•    Experience gathering, analysing, and documenting business and functional requirements.
•    Good understanding of the Software Development Life Cycle, requirements management, process mapping, testing, and change management.
•    Experience working with cross-functional teams, business stakeholders, technology teams, and external vendors.
•    Strong analytical and problem-solving skills, with the ability to translate business challenges into practical technology solutions.
•    Experience supporting system enhancements, integrations, testing, releases, or market deployments.
•    Excellent written and verbal communication, presentation, facilitation, and documentation skills.
•    Ability to manage competing priorities and deliver effectively in a fast-paced environment.
•    Ability to work independently, take ownership, and drive activities through to completion.
•    Strong interpersonal skills and the ability to communicate clearly with both business and technical stakeholders.
•    Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Visio.

Preferred Experience
•    Understanding of FMCG commercial processes, particularly the distributor-to-retailer sales model.
•    Experience with Sales Force Automation, Mobile Field Automation, Secondary Sales, Distributor Management, or 4P/Store Audit solutions.
•    Experience supporting or participating in large-scale technology deployments within the FMCG or consumer goods sector.
•    Exposure to Agile delivery methodologies and tools such as Jira or Azure DevOps.
•    Understanding of system integrations, APIs, master data, transactional data, and reporting.
•    Basic project management experience, including planning, dependency management, risk tracking, and stakeholder reporting.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.